Order Fulfillment Lead

Description

Position Overview

An Order Fulfillment Lead is responsible for supervising, organizing, and leading a team of order fulfillment associates they ensure accurate and efficient order fulfillment, timely shipping, and satisfactory customer service by retrieving parts from the warehouse, processing returns, and issuing credits. The Order Fulfillment Lead's role is to coordinate the team's efforts to ensure accurate and efficient order fulfillment and timely shipping of parts. It builds customer loyalty and significantly contributes to the organization's reputation for reliability and excellent customer service, ultimately impacting its financial success.

Key Responsibilities and Essential Job Functions

1. Fulfillment

• Assist team in processing and fulfilling customer orders and retrieving parts from warehouses or other locations.
• Maintain accurate inventory levels by performing cycle counts and restocking items.
• Led team in accurately and efficiently fulfilling customer orders while ensuring timely shipment and maintaining inventory accuracy by processing returns and issuing credits. 
• Assist team in receiving and processing incoming shipments.
• Collaborate with members of the Order Fulfillment team and other departments within the organization (delivery drivers, production team, sales, etc.) to meet goals.
• Assist and ensure the team inspects and cleans parts, following specific procedures for inspecting and grading auto parts. The team must understand and follow procedures to ensure that parts are accurately graded and in good condition before they are shipped and that they are restocked or disposed of properly.
• Assist with and ensure parts are packed appropriately and prepared for shipping according to the specific regulations and requirements that must be followed. These may include labeling requirements, hazardous materials handling, and documentation.

2. Quality Control

• Inspect parts for quality and defects; ensure only high-quality clean parts are sent to customers.

3. Customer Service

• Assist customers in locating specific parts and answering questions. 
• Accurately process returns and issue credits to customers, ensuring satisfaction.

4. Safety

• Maintaining a clean and organized work environment to promote safety and efficiency.
• Utilize expertise in operating forklifts and other material handling equipment to move heavy parts safely. 
• Ensure the team adheres to safety regulations, environmental regulations, company policies, and procedures while performing duties to ensure a safe work environment.
• Ensuring all equipment is thoroughly inspected and following proper lifting and handling techniques to prevent injuries.
• Wear proper personal protective equipment (PPE)
• Take immediate action to stop any potential safety risk.
• Report any staff, customer, or vendor action, equipment, or environmental safety concern or incident to a supervisor immediately.

5. Lead & Train

• Serve as a lead worker; trains, mentors, and coordinates the day-to-day activities and oversees the work of other order fulfillment associates.
• May participate in the hiring process and supply input into the performance evaluation process. 
• Guides the resolution of order fulfillment problems. 
• Trains and assists new team members in adopting Aesop procedures.
• Assist in disseminating and monitoring company and departmental policies and procedures. 

6. Continuous Improvement

• Identifies and implements opportunities for continuous improvement, including order fulfillment process standardizations. 

7. Awareness and Delivery on KPIs (Key Performance Indicators)

• Participate in teams' contributions to cycle time and quality standards. 
• Report on monthly tracking to support role’s KPIs.

8. Perform Other Duties as Assigned

Requirements

Qualifications & Requirements

• A high school diploma or GED is required.
• Minimum of three (3) years of related automotive repair or mechanical experience with demonstrated warehousing and order fulfillment knowledge.
• Minimum of one (1) year in a lead type of role.
• Forklift Certificate preferred.
• Ability to drive yard vehicles.
• Ability to operate a forklift and or gain certification.
• Ability to read, write, and comprehend instructions, short correspondence, and memos. 
• Must be able to work effectively alone or with others in a team environment. 
• Must be able to work collaboratively and communicate ac