Software Engineer II

Dynamics 365 is Microsoft’s suite of enterprise software that power many of the largest businesses in the world. The Customer Experience Applications Team delivers Dynamics 365 Customer Service Omnichannel that lets our customers run intelligent and highly scalable contact centers. We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 365 and a number of other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors.   

Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat, Voice, and SMS. 

As a Software Engineer II in the Microsoft Dynamics Customer Experience Applications team, you will work with senior business and technology leaders as well as internal business users and partners to conceive, design and implement Dynamics 365 applications and pick the best technical architecture to solve their business needs.  

We innovate quickly and collaborate closely with our partners and customers in a very agile environment. If the opportunity to collaborate with a diverse engineering team, on enabling end-to-end business scenarios using cutting-edge technologies and to solve problems for large scale 24x7 business SaaS applications excite you, we would love to talk to you! 

Responsibilities

As an engineer you will be responsible for implementing features towards a wide variety of services within Dynamics 365 products portfolio as well as ensuring they are built to meet enterprise quality standards and cloud scale requirements, with the result being software that is used by individuals and businesses throughout the world. In short, you will do the following:  

• Designing and developing highly usable and scalable new application capabilities and enhancing existing capabilities to meet the needs of our customers 

• Developing and debugging product/test code in a distributed platform using C#, Azure, and Power Platform 

• Own quality and devops for your code 

• Troubleshooting live site issues as part of both product development and live site rotations 

• Ensuring high reliability of applications and services through intelligent monitoring and alerting 

Throughout your tasks, you will work closely with Program Managers and other Software Engineers to optimize design, quality and functionality as Microsoft places a premium on the ability to work well in a team environment.  

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science or related technical field AND 2+ years  technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
• OR equivalent experience. 

• Experience with customers success, zero trust security and compliance 

• Experience with proficient coding, debugging, and problem-solving skills 

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

• This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:  

• Experience delivering Dynamics 365 and/or Power Platform solutions 

• Excellent verbal, written, and cross-team collaboration skills 

• Passion for improving software quality and engineering excellence 

• A team player and collaborator, across tim