Associate Director - Communities Client Services

Who We Are

C Space is the leader of Online Communities - having defined and redefined Online Communities for 25 years. We create vibrant hubs of customer insights and put our clients on a first-name basis with their customers. Now part of the Escalent group of companies, along with Hall & Partners, this is a great time to join C Space due to an expanded offering and broadened client base to expand our reach.

Who You Are

We’re looking for an Associate Director who loves to be the project lead, build and nurture strong relationships with our clients, and help develop others.

You are a proven leader who believes in making business more human. You believe companies should innovate from the outside-in; that the customer perspective should guide companies—not the other way around. You love diving into client challenges and “navigating in the grey.” You have strong experience in market research (qualitative and quantitative) and consumer insights. Experience in team leadership, performance management, and talent development. Lastly, and perhaps most importantly, you’re a team player; you know you’re only as good as the team you lead, and you love bringing out the best in those around you.

You’re energized by the complex business challenges that span industries—from shifting consumer preferences in CPG to evolving service expectations in hospitality and travel. You’re commercially minded, naturally curious, and motivated by the opportunity to lead high-impact work with major brands across a variety of industries.

Base salary range for this role is $100,000 - $125,000. If this is not the right range for you, please check out our other openings. This position is 100% remote (you must be based in the United States).

What You’ll Do

As an Associate Director, you will lead client relationships and multidisciplinary teams to deliver breakthrough insights and strategic impact. You will coach teams, grow accounts, and model the best of what C Space offers clients.

Client Leadership and Delivery (70- of time)

• Immerse in your client’s business to bring proactive ideas to your clients.
• Know your clients: Understand the goals of your clients’ organizations and recognize your clients’ individual roles in achieving those goals.
• Build strong relationships and be a trusted advisor. In partnership with your teams, create trusted relationships with senior level clients that drive great work and account growth. You will bring your communities expertise to our clients’ business by quickly upskilling on their business, products, audiences and competitors
• Inspire your clients: Connect the dots—from consumer insights and industry trends to the competitive landscape—and bring a holistic perspective to your clients’ businesses.
• Uncover the opportunity. Create space to listen, plan, and workshop with your clients at the start of the engagement and check-in throughout
• Bring the brief. Leveraging our thought leadership and integrated services, grow the business by regularly uncovering opportunities to deliver value across your clients’ organizations
• Lead market research and related customer experience projects end-to-end
• Lead client discussions to define objectives by actively listening and asking the right questions
• Conduct in-depth research (and coach others to conduct research) by using a range of techniques in to uncover answers to client problems; you should have familiarity with a range of qualitative methodologies as well as with survey writing; experience with Qualtrics is desirable.
• Write and/or review persuasive reports and deliverables; display versatility in writing styles and formats (e.g., from quick team emails to C-suite communications), effectively adapting your writing to diverse audiences
• Deliver recommendations to senior clients (who may not be your day-to-day contact) on how to apply customer-inspired-growth

Develop High-Performing Teams (10-20% of time)

• Lead by example: Demonstrate and coach your teams in client empathy, client stewardship, and commercial skills. Be the model for delivering high-quality insights and research.
• Build accountability: Define clear roles internally to leverage superpowers and development opportunities, leading to a great employee (and client) experience.
• Develop talent. Develop existing team members by training/teaching through the work how to properly immerse and understand client needs and deliver work that drives impact and leads to trusted relationships.
• Deliver feedback: Help your teammates grow by delivering timely and direct feedback—positive and constructive—even when it’s tough.
• Codi