Technical Customer Representative

Imagine yourself…

• Doing meaningful work that makes an everyday impact on the world around you. 

• Growing your expertise and expanding your skillset with every project. 

• Owning your ambition and fueling your career growth. 

If so, read on! BUT, please read carefully. This is NOT an IT role.

XOS, a Veralto company, is a leading manufacturer of application-specific X-ray analyzers. We offer best-in-class elemental analysis solutions that improve public safety and customer efficiency in industries like petroleum and environmental compliance.

As part of the XOS team and the broader Veralto network, you’ll work with products that make an everyday impact on vital resources we all rely upon: and along the way, you’ll have opportunities to deepen your skills, invest in your development, and seek new ways to fuel your growth.

We offer:

• Vacation Time

• Flexible working hours

• Powerful team looking forward to working with you

• Career coaching and development opportunities

• Health benefits

• 401(k)

About the Role

We are seeking a Technical Support Representative to join our Commercial team in East Greenbush. In this on-site role, you’ll serve as the key connection between our customers and our technical teams—ensuring smooth operations, quick problem resolution, and exceptional service at every touchpoint.

This position combines customer engagement, technical troubleshooting, and operational support in a hands-on manufacturing environment.

This position is part of the Commercial function located in East Greenbush and will be on-site.

What You’ll Do

Customer Relationship Management

• Act as the primary point of contact for customers, delivering timely, professional, and positive experiences.

• Build and maintain strong relationships, even in high-pressure situations, to drive customer satisfaction and loyalty.

• Identify and communicate potential service or instrumentation opportunities to the appropriate sales channels.

Technical Expertise & Problem Solving

• Leverage your technical background to troubleshoot, diagnose, and document customer issues effectively.

• Perform occasional on-site troubleshooting, service, and repairs using your hands-on industry knowledge.

• Manage internal and field service repairs with accuracy and efficiency.

Inventory & Order Management

• Conduct monthly inventory audits and manage field service parts to ensure proper stock levels.

• Process replacement part and consumable orders accurately and promptly.

• Coordinate return shipments, ensuring a seamless experience for customers.

Sales Support & Customer Service

• Provide precise quotations and delivery timelines informed by your understanding of manufacturing processes.

• Identify cross-sell and upsell opportunities to enhance customer value.

Continuous Improvement

• Respond quickly to evolving customer needs and share insights that help improve our products and services.

• Stay informed on industry trends and emerging technologies to deliver the best support possible.

What You’ll Bring

• 3–5 years of hands-on electromechanical experience in a manufacturing or service environment, preferably in a customer-facing role.

• Experience with instrument repair or technical support.

• Strong mechanical aptitude and problem-solving skills.

• Proficiency in Microsoft Office (Word, Excel).

• Associate Degree in Engineering Technology or a related field preferred—or an equivalent combination of education and experience.

This position offers a unique opportunity to combine technical skill with customer-facing experience in a dynamic, solutions-driven environment.

TO APPLY:

X-Ray Optical Systems, Inc. takes affirmative actions as an equal opportunity employer to attract, promote and retain the most fully qualified candidates without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, ancestry, sexual orientation or gender identity.

Please apply online via our website