Card Services Team Member I, Full-Time, Hybrid MA

Schedule

Monday - Friday 8:00-5:00 (40 hours)

What You’ll Do

Summary/Objective:

Process work pertaining to Card Services Department job responsibilities and assist members and front-line staff with questions pertaining to those processes.  Assist the Card Services Department with achieving key performance goals and service level standards. Cross train on a variety of Card Services processes to further support the overall goals of the department and DCU.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Actively contributes to DCU’s Success Sharing initiatives and practices DCU’s principles of People Come First; Do the Right Thing; Make a Difference
• Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
• Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations
• Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks
• Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned
• Provide phone coverage to assist the Information Center, Branches, various departments, and members.
• Process daily work within service level, to include but not limited to:
  • Dispute Service requests
  • Maintain Travelers Files
  • Plastics Re-Issue Service requests/reports
  • GL Reconciliation
• Complete training courses within established guidelines.
• Identify potential gaps in process, systems and training to share ideas for improvement
• Perform other job-related duties as assigned by Manager(s)

What You’ll Need

• 6 months or more related experience, financial institutions preferred
• Prior customer service experience
• Strong PC skills
• Prior experience working with Fraud disputes or the equivalent in a related field

What We Do

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

 

We are proud to be a Equal Opportunity Employer/ Protected Veterans/Individuals with Disabilities.

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