Clinical Administrator Lead

 

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

As the Clinical Admin Lead, you will oversee a team responsible for managing key administrative functions within the IOP groups, including scheduling, process adherence, and ensuring accurate completion of required checklists. Your role will be crucial in maintaining operational efficiency, team performance, and compliance, while supporting various departments in delivering high-quality care. Success in this role will be measured by the performance and productivity of your team, as well as your ability to prioritize and complete essential tasks to meet organizational goals.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Team Management: 
• Lead and oversee a team of Clinical Administrator, providing guidance, coaching, and support to ensure optimal performance and productivity. Foster a collaborative and inclusive team environment focused on achieving team goals and objectives.
• Track and report on KPIs such as scheduled vs. billed hours, quality audit scores, and CA to stack ratios. 
• Process Improvement: 
• Continuously evaluate and optimize processes to enhance efficiency, accuracy, and scalability. 
• Quality Assurance: 
• Implement quality assurance measures and perform regular audits to validate the accuracy and completeness of IOP standards. 
• Cross-Functional Collaboration: 
• Collaborate with stakeholders from various departments including admissions, care experience, and compliance to understand area of opportunity. 
• Communicate effectively with internal teams to address client facing issues. 

Requirements

• Bachelor's degree
• 2+ years experience working with a wide range of ages, including children, teens, young adults, and adults clients required. Experience in the mental health field is preferred. 
• Experience in program development and community outreach.
• Experience in alumni services, particularly in the mental health field, preferred. 
• Ability to work flexible hours to meet the needs of the team and patients.
• Must be able to work in the evenings until 9pm MST and weekends as needed to accommodate event programming. 
• Work authorized in the United States and native or bilingual English proficiency
• Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis. 
• This position is not available for candidates with residency in CA, NY and CO at this time.
• Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $53,000 and $75,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the po