Room Service Server

JOB OVERVIEW:

Deliver room service food and beverage orders to guest rooms; also assist in the maintenance of room service area and equipment.

KEY DUTIES: 

• Delivers and serves food and beverages to hotel guest’s room; set up and serve the order in the guest’s room according to specifications and standards.
• Complete guest payment transactions as outlined in cash and charge procedures.  Document legibly the guest’s order information on guest checks.
• Describe all menu items; methods of preparation and prices as needed.  Work within policy to accommodate guest’s special food requests. 
• Performs set-up and closing side-work; stock service station, make coffee, etc.  Preset trays as necessary; prepare flatware “roll-ups”.
• Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.   
• Promote teamwork and quality service through daily communication and coordination with other departments.  Coordinate VIP deliveries with appropriate departments. 
• May answer room service phones and record orders; utilize up-selling techniques to increase sales.
• May be required to retrieve trays from guest rooms and hallways within prescribed time period.
• May assist with other duties as assigned. 

 Qualifications and Requirements:

Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Moving about the kitchen
• Handling food objects, products and utensils
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests, cooks, and supervisor.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc. 
• Basic math skills are frequently used when handling cash and credit.
• May be required to work nights, weekends, and/or holidays.

The hourly pay rate for this role is $8.50.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

 

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?