Client Services Associate

Job Title: Client Services Associate

Reports To: The Client Services Associate will report to the Client Services Manager or equivalent leadership.

Job Overview:
The Client Services Associate provides exceptional customer service, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, and serving as a backup to the front of office (reception/concierge). The CSA position is also involved with onsite data entry and must be experienced with Excel and shipping label creation.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities:
• Provides 5-star customer service to all employees (in all forms of communication).
• Receives inbound mail/packages, sorts incoming mail and inputs into chain of custody software package.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail/packages to company personnel.
• Acts as point of contact for company personnel on mail/package inquiries.
• Performs daily key ops of convenience multi-function devices (ensuring functionality, replenish toner/paper).
• Submit work orders for certain requests.
• Maintains the Mail Center area in a neat and orderly fashion.
• Monitors level of mail and shipping supplies throughout the Austin Campus.
• Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
• Assists with daily data entry/label creation work.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides reception or concierge (front of office) coverage as needed.
• Provides exceptional customer service to client.

Competencies:
• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills MS Office Suite experience. Excel/Outlook/Teams/SharePoint are musts.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
• Possesses ability to work independently and capable of completing projects.
• Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.
• Knowledge and understanding of mailroom, shipping & receiving procedures a plus.

Qualifications and Education Requirements:
• High School Diploma (or equivalent) required.
• 1+ years prior work experience or transferrable skills preferred.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge of computer-based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

Physical Demands:
• Approximately 100% of the time this position requires the below physical demands.
o Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
o Ability to lift or move 20-40 lbs. or greater, frequently.
o Ability to walk, bend, kneel, stand, and/or sit for an extended period.
o Manual dexterity required for operating office machinery (desktop/laptop, phone, copy machines, binding equipment, etc.).
o Able to sit for 2-3 hours at a time processing data and creating shipping labels.
o Ability to work in an environment with changing climate conditions- e.g. hot weather, rain/snow and cold temperatures.

Travel: None or Negligible

Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

Pay Range