Customer Service Admin*

Job Description:

Job Title
Customer Service Admin

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The Impact You’ll Make in this Role

As a Customer Service Admin, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

Follows a variety of generally defined procedures within customer service, such as customer inquiries, and order management, etc. Generally, assignments are made up of a series of activities with some short-term projects. The scope for discretion requires judgment to handle a variety of activities, conditions, processes, or operations. Sets own work priorities in cooperation with the manager/supervisor. Incumbent is expected to offer suggestions for improvement to methods and processes.

• Phones, AearoCE Email Maintenance, Ship Date Coordinator, Plant OOR Review
• Order Entry, Order Changes, Portal Order Retrieval
• Account Set Ups, PFF Entries, CIR Credit/RPN/Credit Invoice Data Entry
• Daily Compay Review, CH Hold Report Maintenance, AearoCE Email Maintenance
• Projects and support as assigned by Supervisor
• General Requests, Distributor Referrals, ROHS/Reach, TDS/MSDS Requests, W-9 Requests, ISO Cert, TSCA & CMRT Requests
• Strongly supporting Customer Service Department and Analysts
• Providing Project Support
• Accurately recording data / information
• Willingness to commit to a long-term, rigorous training program

Your Skills and Expertise 
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• High School / GED Diploma or higher (completed and verified prior to start)
• Three (3) years of customer service experience in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

• Bachelor’s degree in business from an accredited institution
• Five (5) years of customer service experience in a private, public, government or military environment
• Skills include:  SAP, Microsoft Excel, Word, Outlook, EDI

Work location:

• Hybrid Eligible (Job Duties allow for some remote work but require travel to 7911 Zionsville Road, Indianapolis, IN 46268 at least 2 days per week)

Travel: May include up to 5% domestic

Relocation Assistance:  Is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Responsibilities of this position may include direct and/or indirect physical or logical access to information, systems, technologies subjected to the regulations/compliance with U.S. Export Control Laws.

U.S. Export Control laws and U.S. Government Department of Defense contracts and sub-contracts impose certain restrictions on companies and their ability to share export-controlled and other technology and services with certain "non-U.S. persons" (persons who are not U.S. citizens or nationals, lawful permanent residents of the U.S., refugees, "Temporary Residents" (granted Amnesty or Special Agricultural Worker provisions), or persons granted asylum (but excluding persons in nonimmigrant status such as H-1B, L-1, F-1, etc.) or non-U.S. citizens.

To comply with these laws, and in conjunction with the review of candidates for those positions within 3M that may present access to export controlled technical data, 3M must assess employees' U.S. person status, as well as citizenship(s).

The questions asked in this application are intended to assess this and will be used for evaluation purposes only. Failure to provide the necessary information in this regard will result in our inability to consider you further for this particular position. The decision whether or not to file or pursue an export license application is at 3M Company's sole election.

Supporting Your Well-being 

3M offers many programs to help you live your best life – both physically and fin