Senior Product Manager (Platform - User Management)

We’re looking for a senior product manager to join us here at GWI. Not just any senior product manager though. Someone ambitious and genuine, who works best in the midst of a collaborative and forward-thinking team. That’s because as a GWIer you’ll be immersed in the fast-moving world of data tech. We think big to make an impact, we’re not afraid to ask why, and we always show respect. Those values are what got us where we are today, and they’re a big part of what we’re looking for in you.

About the job

If you think that User Management is just about internal administrative tools, think again. Building and maintaining tools for user permissions and authentication is a big part of the squad’s realm, but it is not the only one. The team’s future is in building low-touch self-serve products that remove as many barriers as possible for users to sign up to the GWI platform, have a personalised onboarding experience and independently manage their account, which is pivotal to GWI's wider growth strategy. You can unlock that. 

What you’ll be doing

• You’ll be the product manager for the User Management squad within the GWI Platform community, which is a multidisciplinary squad responsible for:
• Creating tools for users to easily self sign-up to the GWI platform and invite others to help us scale.
• Building and maintaining self-serve tools for users to independently manage their account licences and user access across their organisation.
• Owning the development of the internal administration platform for user management, plans, permissions and authentication.
• Leading the creation and maintenance of features that enable the internal Client Success teams to better service client accounts.
• Creating product roadmaps combining client feedback, internal stakeholder input and usage analytics to prioritise the most valuable work.
• Validating, scoping and prioritising products and features that continually add value and users love. 
• Seeking data insights to evaluate and measure the existing product performance or new opportunities.
• Sprint planning, management and retrospectives for multiple engineering teams.

About you

You are confident to make informed decisions, have a track record of delivering at pace while managing uncertainty and can see the bigger picture to lead the User Management squad in a new direction to find opportunities for bold experiments.  

Technical 

• A proven record of having launched a products before at a B2B company with measurable success metrics
• Experience in building complex roadmaps with cross-functional dependencies.
• Ability to explain a complex concept to different stakeholders with the right level of context and detail (for example: execs vs. engineers vs. customers).
• Excellent communication skills, willing to present to clients and internal stakeholders and comfortable to explain decision trade offs. 

Competencies

• Appetite to learn through imperfect progress rather than perfection.
• Confidence to ask questions and draw out the knowledge of your cross-functional team to collaboratively identify the most fitting engineering and design solutions.
• Strong problem solving, negotiating, influencing, and decision making skills, proven experience balancing multiple priorities. 
• Curiosity and a get-up-and-go attitude, able to tackle large initiatives without being micromanaged.
• Appetite to continuously develop and create a learning culture for your squad. 

Our benefits

Great benefits make a big difference. Not just to employees, but to the whole vibe of a business. That’s why when you work for us, you’ll enjoy a full spectrum of generous perks, rewards and office benefits.

• Competitive salary and performance-based bonus
• Generous training budget, including a fully paid international conference each year 
• 25 days holiday and Christmas office closure days on top
• Allocated shares according to GWI’s share scheme 
• A range of discounts and freebies
• LinkedIn Learning and ongoing Learning and Development opportunities
• Enhanced primary caregiver and co-caregiver’s benefits
• Flexitime and a great work-life balance
• Private health insurance plan
• Referral bonus scheme
• Mobile phone contract
• Early finishes on Fridays
• A well-stocked fridge and plenty of snacks (some healthy, some not so healthy)
• Restaurant Ticket card option
• Commit a working day to charity each year
• Social activities and team outings

Who we are

GWI w