Restaurant Reservations Agent - Promontory - Food and Beverage

Elevated above the Distractions

Promontory has received universal acclaim as a destination where life’s greatest moments naturally play out thanks to its unrivaled depth and breadth of extraordinary family experiences. This established community – which spans more than 11 square miles – features an investment of more than $400 million in exceptional and award-winning amenities for every season. No other community comes close.

The Promontory Club is looking to fill a vacancy for a Restaurant Reservation Agent. Part time and full-time position available. Shifts are weekdays 9:00-5:00, weekends 9:00-3:30. Full-time and part-time available.

The main responsibilities of the Restaurant Reservation Agent are to meet the Member’s needs in a friendly and professional manner that is consistent with the highest standards of Promontory Club restaurants. Handling all aspects of reservations between our three fine dining restaurants. Ensuring a smooth and efficient phone experience for patrons. The reservation agent is the primary point of contact for guests interested in making reservations, handling inquiries, processing bookings, and managing the reservation system. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Taking reservations:

Receiving and recording reservations via phone, email, or online platforms, ensuring accurate details are captured for each member. 

• Managing the reservation system:

Updating and maintaining the reservation database, ensuring accuracy and availability for members. 

• Handling guest inquiries:

Answering questions about the restaurant, menu, and reservation policies, providing helpful and courteous information. 

• Processing cancellations and modifications:

Handling requests for cancellation, modification, or changes to existing reservations, ensuring smooth adjustments. 

• Customer service:

Providing exceptional customer service, resolving any issues or concerns guests may have in a timely and professional manner. 

• Communication:

Effectively communicating with members, colleagues, and manager, ensuring clear and concise information exchange. 

Essential skills for a restaurant reservation agent include:

• Strong communication and interpersonal skills:

The ability to effectively communicate with members, both verbally and in writing, demonstrating a friendly and professional demeanor. 

• Customer service orientation:

A genuine desire to provide excellent service and ensure a positive guest experience. 

• Attention to detail:

Accuracy and precision in recording members information, managing reservations, and handling inquiries. 

• Organizational skills:

The ability to manage multiple tasks simultaneously, maintain a clear record of reservations, and prioritize tasks effectively. 

• Computer proficiency:

Familiarity with reservation software, online booking systems, and other relevant technology (word & excel). 

• Problem-solving skills:

The ability to handle guest complaints, resolve conflicts, and address unexpected challenges effectively. 

EDUCATIONAL REQUIREMENTS AND CERTIFICATIONS: High school diploma or general education degree (GED) preferred; must be proficient in the English language, must be at least 16 yea