Client Service Associate

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what’s possible with LPL Financial.

Job Overview:

This is a full-time in office role in Fort Worth, TX.

Are you passionate about serving clients, adding value and improving processes/systems? Would you like to help people improve their financial wellbeing and build wealth for their future while growing financial advisors' businesses? Are you solution-oriented and passionate about delivering results? If so, LPL Financial is the place for you!

This full-time in office employment opportunity for EECU Investment & Retirement Services would allow you to support Financial Advisors with LPL Financial under our Employee Advisor Model. This role will support advisors within the credit union. This opportunity is an excellent steppingstone to continue to build on your wealth management experience and opportunities to work with multiple internal departments at a growing company.

Responsibilities:

Client Service Functions

• Daily direct communication with advisors and clients while assuming ownership of inquiries and see them through to a timely resolution & building rapport

• Address questions from clients (account activity, policies and documentation requests)

• Proactive outreach to clients and advisors on time sensitive activities - RMDs, distributions and tax forms

• Submit instructions for account activities on behalf of the advisor and end clients for account functions (New Accounts, Cash Management, Transfers, Account Maintenance, Trade Orders)

• Research complex situations, set client expectations, and define the actions necessary to resolve inquiries in a timely manner, and collaborate with internal departments to ensure timely service delivery

• Educate clients and advisors on account services, capabilities, and new technology – eSignature, paperless statements, Account View (client portal), etc.

• Actively contribute to the development of your peers by sharing best practices and participating in other project work as assigned

Operational Functions

• Manage daily reports for account activities that are operational in nature – cash management, RMDs, periodic distributions, debits, pending settlements, etc.

• Assume ownership of inquiries and requests; communicate with internal departments to ensure clients expectations for timely service delivery are met

• Manage and complete project work (i.e. linking annuities)

• Help reduce LPL operating cost through increased usage of eSignature, paperless statements, account view, and reduced NIGOs

Administrative Functions

• Answer phones, schedule appointments, and prepare materials for client meetings, if requested

• Keep client management systems up to date with client information using CRM

• Accurately complete expense reports on behalf of the financial advisors, if requested

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• 1+ years of financial industry experience, preferably in wealth management

• 1+ years of experience working in the client service space with excellent communication skills

• 1+ years of experience with the Microsoft program suite (Outlook, Word, Excel)

Preferences:

• Desire to obtain industry licenses (i.e. SIE, Series 7 and 66)

• Strong attention to detail and organizational skills

• Effective oral and written communication; able to explain complex information clearly and simply

• Outstanding interpersonal skills with the ability to build and foster relationships with clients, coworkers, and internal/external partners

• Time management skills with the ability to handle multiple projects and deadlines

• Possess strong analytical and problem-solving skills

• Self-motivated, driven and takes initiative