Microsoft Dynamics Dealer Portal Anchor

We are looking for a skilled and experienced Dynamics Dealer Portal Anchor to join Ford’s Global Contact Center Team. The ideal candidate will have a comprehensive background in CRM systems, API development, and Microsoft Dynamics CRM. As Dealer Portal Anchor, you will play a key role in leading the development, migration, and maintenance of our CRM dealer portal platform.

• Serve as the technical anchor for the CRM Dealer Portal product team
• Lead effort to migrate Dealer Portal from GCCT (existing USD application) to CX-Hub (newly launched CSW application)
• Design and develop Microsoft Dynamics 365 Portal websites using Power Pages
• Customize Microsoft Dynamics CRM entities, forms, and views to meet business requirements
• Develop C# based plugin code for complex logical calculations and deployment using Plugin Registration Tool
• Implement REST web APIs to integrate business processes and data flows between CRM and other applications
• Collaborate with software developers, business, and architects to plan, design, and maintain two applications
• Lead daily development team meetings, code reviews, and mentor team members on coding standards
• Troubleshoot and resolve technical challenges, production issues, and identify root causes
• Work with DevOps team and Solution Architects for deployment and data governance

• Bachelor's degree in Computer Science or related field
• Extensive experience (10+ years) in Microsoft Dynamics CRM and Dynamics 365 Configuration and Customization
• Experience in leading a technical team in a Microsoft Dynamics environment
• Strong background in API development, including REST APIs and Azure integration
• Proficiency in Power Automate, Azure,  C#, and JavaScript
• Knowledge of SQL Server for database schema design, stored procedures, and data import/export
• Experience with Agile development methodologies and version control tools (TFS, Git, Azure DevOps)
• Excellent problem-solving skills, leadership abilities, and interpersonal communication
• Microsoft certifications in Dynamics and programming languages 

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a change maker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here: Benefit Summary

Visa sponsorship is available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
 

#LI-Remote