Operations Support Engineer NOC - USDS
TikTokAbout the role
The USDS NOC team works with various internal teams to assist with Deployment procedures; deploying code and configuration changes. The NOC team also provides Tier-1 support for the various mission critical applications and services. In the near future, the NOC team will also be taking over monitoring aspects of various systems and services from other USDS teams as well.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities:
- Collaborate with internal teams to deploy software and configuration changes to servers, ensuring smooth completion with no impact to services
- Provide daily operational support for production systems and services
- Monitor system health and performance, promptly responding to incidents/alerts, and keep stakeholders informed on issue resolution.
- Participate in a 24/7 on-call rotation, with flexibility for night shifts, weekends, and overtime as needed.
- Provide Tier-1 support for mission-critical services in production.
- Develop and document processes to support team collaboration, knowledge sharing, and training.
- Implement configuration changes to applications and servers to align with business initiatives.
- Drive innovation by automating routine tasks to increase efficiency.
- Ensure the effective operation and maintenance of production systems.
- Assist in guiding and training fellow NOC engineers, to ensure the team has operational understanding of day to day tasks
- Lead project-based work, ensuring feasibility, progress, and timely completion.
- Review team workflows to identify areas for improvement.
- Analyze troubleshooting patterns, collaborating with relevant teams for long-term resolutions and increased NOC team efficiency.
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