IT Support Specialist I

About Us

Stellar Virtual is a dynamic and rapidly growing Texas-based virtual company in an emerging space of innovation in education. Our mission is empowering families and unleashing potential. We serve parents of K-12 students who are unhappy with their current school or need an at-home / flexible learning environment. We offer tailored teaching we call uBu! that enhances the strengths of each unique student. Our School of One approach ensures that we are responsive and build relationships so that our students and families receive the time and attention they need. We believe in Education with Destination and provide each child with foundational skills for future planning.

Our Mission

Empowering Families. Unleashing Potential. 

Our Culture & Values

➤  Kids First, Always!

➤  Respect

➤  Create, Collaborate, and Communicate

➤  Make Your Motion Matter

➤  Go the Extra Mile

Technology Aspect
Stellar Virtual and its affiliates require all employees and independent contractors to cover the costs associated with acquiring and providing the equipment (i.e., computers, internet service, telephone, home office setup, etc.) associated with remote employment.

At-Will Notice
Employment with Stellar Virtual will be on an at-will basis. As such, this position description is not a contract or guarantee of employment for a definite amount of time. 

Position Overview
The role of IT Support Specialist was established for the primary purpose of providing troubleshooting and technical support to our families, students, and employees. This includes (Help Desk, Chromebooks Support, Inventory Oversight and Control, Technical Support, Google Workspace, Student Information System Administration, Learning Management System Administration, Systems Integrations). This position is also responsible for configuring, administering, and ensuring data connections between major internal and external systems including Google Workspace, Student Information Systems and Learning Management Systems

Essential Duties & Responsibilities

• Configures new Chromebooks with educational usage features, along with preparing them for student use; Manages inventory control and licenses of Chromebooks.
• Diagnoses and repairs software or equipment failures for Chromebooks, PCs, and Macs (diagnoses may need to be done remotely) via email, chat, text, and phone.
• Responds to a variety of questions from school staff, parents, and students for the purpose of providing technical information, guidance, or referral.
• On-boards and off-boards employees within corporate systems to maintain the integrity of shared and/or proprietary data.
• Maintains records (e.g. support request logs, inventory, etc.) for the purpose of documenting activities, conveying information, and/or providing an up-to-date reference and audit trail.
• Researches a variety of topics for the purpose of making recommendations regarding vendors to use for repairs and/or supplies.
• Coordinates reclamation of Chromebooks by sending return labels as needed.
• Supports data integrations between internal and external systems such as the CRM, SIS and LMS.
• Uses excel formulas and automation to assist departments in automating repetitive tasks and solving complex data problems.
• Train school staff on a variety of operations (e.g. Gmail, Google Drive, Google Sheets, Google Docs, YouTube, etc.) for the purpose of providing ongoing support, training, and development and maximizing the capabilities of staff. 

Knowledge, Skills & Attributes 

• Knowledge of Excel and Google Workspace applications and Admin Console, current and legacy cloud-based operating systems, and office software.
• Utilizing diagnostic tools; Creating and following predefined processes.
• Adhering to