Manager, Professional Services, Project Management

Job Description

Procore is seeking a Manager of Project Management (Enterprise) to own, drive, scale, and inspire a team of talented individuals focused on leading professional services delivery projects for our Enterprise customers. The Professional Services team is vital to Procore, instrumental to long-term profitability, and encompasses onboarding, training, services, and product adoption. This role will focus on evolving our current implementation processes to scale at hyper-growth speeds and deliver on Professional Services commitments while leading a team by Procore’s values of Openness, Optimism, and Ownership.

As a Manager of Project Management (Enterprise), you’ll partner with Sales, Technical Services, and Enterprise clients to oversee project execution, ensure Statement of Work compliance, and refine operational metrics. Use your project management expertise, leadership skills, and customer-centric mindset to enhance service delivery, create efficiencies, and elevate the client experience. If you’re passionate about leading teams, driving impact, and optimizing service delivery—apply today.

This position reports into the Director of Professional Services and can be based remotely.  We’re looking for someone to join us immediately. 

What you’ll do:

• Own the overall success of a team of project managers overseeing our Enterprise business accounts in the United States. This includes planning, executing, and staffing to ensure an outstanding client experience that decreases time to value and drives renewals and contract expansions.

• Provide oversight on active projects to ensure Statement of Work compliance and delivery of commitments for six-figure services offerings.

• Attain mastery over and become a subject matter expert in Procore services engagements, while creating efficiencies in processes and procedures to promote product adoption and faster software implementations.

• Manage implementation activities. Track and measure KPIs (including Billable Utilization, On-Time and On-Budget projects, and rapid customer adoption), project milestones, onboarding tasks, and advocate for Procore clients.

• Measure the effectiveness of the project management team by refining operational metrics, creating reporting and review cadences, and providing status updates to the executive team.

• Guide the team in effective client issue resolution and handle escalations.

• Develop employees, retain talent, and define career paths.

• Collaborate with Sales, driving services scoping and discussions during the sales process, while also connecting with Clients and Prospects to deliver the value of our implementation services.

What we’re looking for: 

• Up to 25% travel; Bachelor’s degree preferred.

• 7+ years of previous customer implementation services experience on SaaS software platforms, including onboarding, training, project management, and client relationships, with 2+ years of management experience.

• Experience with creation and/or delivery of Statements of Work (with values in the six figures+) including project management, managing to budget, timeline, and milestones. Proven ability to communicate project status, risks, and progress to Enterprise leaders and C-Level Executives.

• Experience delivering services to Enterprise-level clients in collaboration with Technical Services and Sales, with a deep understanding of value drivers in both recurring revenue and professional services business models.

• Customer-oriented with strong analytical and problem-solving skills, a history of managing customer expectations, and negotiating appropriate resolutions to issues.

• Enthusiastic and creative leader with the ability to inspire and motivate others, influence through persuasion and negotiation, and drive consensus-building.

• Strong empathy for customers combined with a passion for revenue growth, an analytical and process-oriented mindset, and a demonstrated desire for continuous learning and improvement.

• Excellent communication and presentation skills, with deep understanding and experience in Professional Services Automation, Financial, Construction, Customer Relationship Management, Project Management, or ERP software solutions; experience related to Top ENR construction and/or financial industry is a plus.

Additional Information

Base Pay Range $104,380 - $143,522 plus commission for an estimated on-target earnings of $122,800 - $168,850. This role is also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candid