Claims Specialist III - Management Specialty Lines (Surety & Fidelity Claims)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Territory: The location of this position is flexible and open to virtual and/or remote based applicants.

What you can Expect:

The E&S Specialty Surety Claims team is a small but growing claims unit in a unique and challenging line of business. This role is an individual contributor role handling moderately complex Commercial Surety Bond Claims.

The Surety Claims Specialist will have primary responsibility for handing commercial surety claim files as assigned.  Duties of the role will include, but are not limited to:

• Day to day handling of Commercial/Misc. surety bond claims including: contractors license bonds; motor vehicle dealer bonds: tax bonds; utility; court/judicial bonds; release of lien; DMEPOS; and other miscellaneous commercial bonds as assigned.

• May also include some contract surety payment bond handling based upon business need and candidate experience.

• Monitoring and management of recovery/subrogation on assigned files

• Litigation management of assigned files

• Professional written and verbal communication with claimants, principals, underwriters agent/brokers and staff. 

The ideal candidate will have:

• 1-5 years of claims handling and/or legal experience.

• Prior insurance carrier experience is preferred.

• Law Degree preferred but not required.

• Demonstrated customer service/conflict management expertise.

• Strong written & verbal communication skills.

(Internal Use Only) Compensation Band: F4

Job Description Summary

If you can put your keen legal mind to work analyzing, managing and resolving insurance coverage and claims, we want to know more about you! Working on our team offers the opportunity to be involved in settling litigated and non-litigated claims.

As a Claims Specialist, you'll investigate, evaluate and negotiate claims to successful resolution. This role supports the management liability and specialty lines of business, including errors and omissions, directors and officers and employment practices liability, among others. Claim files will include litigated and non-litigated matters of moderate complexity and severity in terms of exposure and coverage. You'll have moderate monetary authority and work under general supervision and monitoring. We will count on you to collaborate and provide insight to our business partners on claims and policy wording questions and maintain, develop and influence relationships with customers and business partners.

Job Description

Key Responsibilities:

• Investigates and evaluates coverage, liability and damages to set an appropriate claim strategy, settlement and file reserves within approved claims authority.

• Analyze coverage and provide comprehensive coverage analysis and claim resolution strategies.

• Provides timely and appropriate evaluation of claims to identify and manage reserves in compliance with company standards.

• Delivers outstanding customer service and satisfaction through effective interactions with insured, agents and legal counsel.

• Provide feedback on claim trends and development. Provide input to underwriters on review of potential and existing insured’s claim experience.

• May assist in the development, coaching, training and mentoring of individual team members. May act as a subject matter authority in a specific line of business or risk.

• Maintains current knowledge of applicable lines of insurance, insurance regulations, court decisions which may impact the claims function, current guidelines and policy changes and modifications. This may require attending various seminars and training sessions.

• Contributes to a collaborative environment by consistently demonstrating teamwork, high