Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Join a transformative team shaping how First American builds and delivers world-class technology products that fuel the real estate industry. We’re looking for a strategic operations leader to drive cross-functional initiatives and ensure efforts align with the organization’s goals and strategic direction. You will be responsible for structuring systems that enable an evolving organization to consistently scale excellent performance and cultivate an employee experience rooted in ownership and business engagement. Your leadership will support the development and execution of our strategic product roadmap and ultimately, the delivery of high-quality experiences to our customers.

As a Senior Technology Strategy & Operations Manager, you will play a critical role in the Product and Technology organization. You will support the maturation of teams’ operational efficiency, effectiveness, and overall success. You will support the optimization of processes, facilitate communication and cross-collaboration, provide tools and data that help inform decision making, ensure teams are aligned towards strategic goals, and help drive the successful execution of our strategies. You will work closely with senior leadership and other internal stakeholders to champion a culture of continuous improvement and learning. 

 

• Support the development and implementation of strategic operations strategies that align with the organization’s goals and objectives and drive measurable impact. 

• Develop and implement processes for better cross-functional collaboration, communication, and workflow management, ensuring teams are aligned and efficient. 

• Lead process improvement initiatives to optimize workflows, increase efficiency, and eliminate bottlenecks. 

• Partner with cross-functional stakeholders to develop operational roadmaps that connect strategic direction to day-to-day execution. 

• Use data and analytics to uncover insights, track key performance indicators, and inform strategic decisions. 

• Act as a bridge between leadership and delivery teams, ensuring goals are clearly communicated, understood, and achieved. 

• Facilitate effective communication and alignment across teams through structured updates, reporting, and change management practices. 

• Identify risks and dependencies early and develop mitigation plans that maintain delivery momentum. 

• Promote a culture of transparency, accountability, and continuous improvement. 

What You’ll Bring  

You thrive at the intersection of strategy and execution. You’re comfortable navigating ambiguity, simplifying complexity, and helping teams stay aligned to outcomes that matter. You’re not just operationally sharp - you’re a connector, communicator, and problem-solver who knows how to turn goals into measurable progress. 

• Proven track record of identifying and mitigating process a