Junior Customer Service Specialist (Multilingual)

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.   

Our Global Business Services (GBS), based in Gdansk, Poland is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe.

We are looking for candidates passionate about Customer Service. You will get a chance to work in a rewarding role within a diverse team that is pushing boundaries.   

Be part of a truly iconic global brand, learn and grow with us. We’re bold and innovative, revealing astonishing things like no one else can. A world of wonder awaits you. 

About the Job

Your responsibilities include, but are not limited to:

• Providing high-quality and consistent customer service, guiding customers through product selections, promotions, and order details
• Responding to chat, email, and phone inquiries within the company's KPIs
• Resolving queries and complaints by understanding customer needs, identifying root causes, selecting appropriate solutions, and ensuring full resolution and customer satisfaction. Diplomatically handling disputes to find mutually beneficial resolutions
• Upholding the highest standards of data accuracy and integrity across all systems, ensuring seamless operations and impeccable service delivery
• Maintaining sensitive information, such as payment and customer data, in compliance with local laws, e.g., General Data Protection Regulation (GDPR)
• Contributing to Continuous Improvement initiatives by delivering ideas and driving standardization, efficiency, and quality improvement projects

About You

We are looking for a unique and amazing talent, who brings along the following: 

• Fluency in English (speaking and writing)
• Fluency in at least one of the following languages: French, Italian, Spanish or German (speaking and writing)
• Strong computer skills
• A fast learner with a strong customer service focus
• The ability to thrive under pressure
• A proactive "getting things done" attitude combined with excellent communication skills

What we offer

You can expect a range of benefits, including:

• Private medical coverage
• Life insurance
• Employee Assistance Program
• MyBenefit program
• Employee social fund
• Recognition awards
• Swarovski products discounts
• Learning and development programs
• Volunteering leave

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance,