Digital Product Delivery Manager, OSG Client Services

Job Description:

The Role

We are looking for a Digital Product Delivery Manager in the OSG Client Services space to focus on website enhancements and capabilities for our online application, accounts.fidelity.com.

As the Digital Product Delivery Manager, you are the end-to-end gatekeeper of the squad mission and tactical execution associated with delivering on strategic priorities. In an Agile structure, you will execute on specific product features and ensure respective products or services are available, stable, performant, and supported when required.

You will ensure alignment on the 'what', 'why' and 'when' work is to be performed through ongoing planning and prioritization of a product backlog along with other OSG Leaders. You will enable squad members to work iteratively, innovate through testing and experimentation, and learn from failures while celebrating success. Your responsibilities include:

• Developing your own expertise and knowledge to ensure you bring the latest thinking to your role. In addition, your responsibilities include:
• Defining, refining, and communicating the squads' mission and roadmap to motivate and build team and partner support and alignment
• Anticipating, discovering through ongoing interaction with, and prioritizing client / partner needs to serve as their voice and guide execution of the team
• Defining, evaluating, and communicating results against acceptance criteria
• Inspecting and evaluating progress, and removing impediments
• Driving enhancement requirements, technical solution review, business acceptance testing, and implementation coordination

The Expertise and Skills You Bring

• You are intellectually curious and model a culture of continuous learning, mentoring, and coaching
• Experience with managing projects/products and providing solutions to problems
• Financial services experience, preferred
• Understanding and comprehensive knowledge of operations within the Intermediary business, preferred
• Demonstrated ability to comprehend technical requirements and effectively communicate them to both technical and non-technical stakeholders, ensuring clarity and alignment across all teams.
• Agile experience. You continuously improve and encourage an agile way of working
• Jira and Jira Align experience, preferred
• You grasp sophisticated product features and break them into clear and concise stories with well-defined business value and acceptance criteria and optimally communicate these
• You have a strong focus on execution and identify, communicate, and remove impediments to progress
• You have or are committed to developing a balance of technology and non-technology skills to fully appreciate the broad needs of our customers

Note: Fidelity is not providing immigration sponsorship for this position.

The Team

As a member of OSG Client Services, you will help bridge the gap between our business and technology. You will partner with both business stakeholders and technology leadership aligned to your squad. You and your squad will be supporting our website application, accounts.fidelity.com.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want!  We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. 

Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we are calling “Dynamic Wor