Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.  For more information about Crum & Forster, please visit our website: www.cfins.com.

 

 

Job Description

AVP, Internal Communications

 

Location:

 

Flexible within the tri-state area but required to commute to Morristown, NJ, as requested.

 

Information About the Role and Team:

The Assistant Vice President, Internal Communications, is responsible for managing internal communications across corporate functions (Corporate Communications, areas of Human Resources, Finance, including Real Estate and Facilities, IT, Cyber Security, Risk and Legal) and C&F Business Divisions as requested.  

The role is instrumental in heightening employee awareness, understanding and engagement around corporate and division initiatives and activities and in positioning C&F as an as Employer of Choice — both internally and externally — where employees can learn, grow and maximize their potential.

 

What you will do:

• Provide strategic internal communications counsel and execution support to C&F’s Corporate Functions and Business Divisions
• Develop and execute communication and engagement strategies that align with Corporate Function and/or Division goals and objectives, ensuring consistent and effective messaging to employees, maintaining relevant KPIs and metrics on activities
• Develop and execute communication and engagement strategies specifically for the Marketing and Corporate Communications function, measuring communication engagement and employee knowledge about the function and how it can support business needs
• Perform outreach to business and function leaders to share communication best practices and metrics, showing how these increase engagement and employee satisfaction
• Manage writing and/or editing for the Corporate Functions, most notably Corporate HR Award submissions, e.g., Great Place to Work, etc., along with C&F’s annual Social Impact Report, business division award submissions as requested
• Create and manage Corporate Functions communications calendar/tracker so that all corporate employee messaging is scheduled appropriately
• Partner with Social and Website Leads to ensure alignment of C&F’s cultural messaging on social media and web channels
• Collaborate with Public Relations Lead to proactively identify speaking engagements, employer awards and recognition opportunities to amplify C&F’s employer brand recognition and expertise
• Develop, manage and share Corporate Communication and Marketing Standards, (templates, AP Style Sheet) Guidelines and Best Practices

What YOU will bring to C&F:

• Excellent writing and communication skills, with solid knowledge of AP style
• Experience in serving as an internal communications business partner
• Consultant mindset that focuses on listening, asking probing questions and offering creative solutions that meet our business partners’ objectives in the most effective way.
• Knowledge of traditional communications platforms and emerging trends, ability to use metrics to continuously improve engagement
• Ability to take initiative, conscientiously following through on areas of responsibility, and manage the needs of multiple stakeholders
• Flexibility and adaptability to work in a fluid environment, often working under pressure and juggling multiple deadlines
• Understanding of corporate culture and ability to work well across organizational lines in a highly decentralized structure
• Ability to work independently and on teams
• Demonstrate strong mentoring, influencing, relationship building, planning and organizational skills.
• Create a working environment where productivity can be sustained and accomplished, and where inn