Director, Learning Experience (Learning and Organization Development)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

 As the Director, Learning Experience (Learning and Organization Development), you will be responsible for designing, implementing, and evaluating the Talent Roadmap for the organization, aligned with the company’s objectives. Talent Roadmap should support the development of all leaders within the business, thus improving organizational effectiveness and employee performance. 

SPECIFIC RESPONSIBILITIES

As the  Director, Learning Experience (Learning and Organization Development), you will (not limited to):

• Lead the design, delivery, and evaluation of learning programs, including leadership development, technical skills training, and onboarding initiatives.

• Partner with functional stakeholders to identify and prioritize learning needs and gaps aligned with business needs, while cultivating a culture of learning.

• Provide guidance and support to aspiring leaders, facilitate leadership workshops or seminars, and stay updated on industry trends in leadership development practices

• Deliver engaging and interactive training sessions, workshops, and learning events to diverse audiences, making sure of content relevance, participant engagement, and knowledge retention

• Coach and develop a team of LnOD professionals, providing guidance, feedback and professional development opportunities to support their growth and success.

• Develop learning strategies that are clearly aligned to and support ‌business objectives. Design solutions that are relevant, prioritized, and aligned to talent needs.

• Conceptualize and develop content catering to audiences from different functions.

• Ensure that the L&OD curriculum is tracked and maintained in the Learning Management System

• Establish metrics and analytics to measure the impact and effectiveness of learning initiatives, and use data-driven insights to drive continuous improvement.

• Stay abreast of emerging trends and developments in LnOD, recommending and implementing enhancements to programs and processes as needed.

• Identify gaps and recommend and create scalable learning solutions to improve learner’s retention, job performance and the overall employee experience.

• Design, development and implementation of the global learning & development strategy and solutions starting from TNA to design & delivery, to impact analysis as per business needs

• Manage the maintenance and execution of the performance and talent management processes linked to operational and program efficiencies and effectiveness.

• Provide guidance and support to managers and employees on performance management process, career development and individual learning plans. 

• Manage the LnOD budget, resources, and vendor relationships to op