Field Support Specialist (Transactional Hub), P-3 in Finance Section, Global Shared Services Centre, Budapest, Hungary (only for non-Hungarian nationals)

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, a calling. 

We are committed, passionate, and proud of what we do.  Promoting the rights of every child is not a job, it’s a calling. 

UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology. For more information about GSSC please visit our webpage at and check this Global Shared Services Centre (GSSC) and check this YouTube video.

How can you make a difference? 

GSSC have identified the potential for UNICEF of a Remote Support Transactional Hub (Hub) based at the GSSC to support sudden onset emergencies. The Hub would be immediately available for a defined period to deliver transactional services remotely, ensuring responsiveness and avoiding additional cost and risk to UNICEF and its staff. This facility would also be extended to support smaller offices on an ongoing basis to provide transactional support that may not be affordable or available locally.

The core team of a Field Support Specialist (P-3) and Senior Admin & Finance Associate (Process Support), (GS-7) would ensure the establishment of a robust remote service infrastructure and the management of a scalable GS-level processing resource serving the supported offices. Effectively, the Hub service becomes an outsourced resource of the office, readily available and skilled with the necessary processing resource, defined workflows and service catalogue and tools to provide a seamless support valued by the customer.

Based on arising needs and upon agreement, the Hub services can be scaled to support multiple offices or programs concurrently and would leveraging resources from its existing GSSC processing teams.

Key Roles and Responsibilities of the post:

The Hub would be managed by an experienced Field Support Specialist (Remote Hub), P3 who will focus on delivering high-quality, efficient support to the offices the Hub serves. This support would be in the form of administrative and transactional services, provided with a proactive, service-oriented approach and in close collaboration with the customer.

The Field Support Specialist should bring expertise in upstream office transactions and a strong commitment to relieve impacted offices of transactional burden in the areas of Finance, Human Resources and Procurement.

Summary of key functions/accountabilities:

1. Service Delivery

• Ensure applicable GSSC delivery standards are maintained including Quality, Risk and Incident Management and the implementation of recommendations and mitigation measures.
• Ensure the documentation and maintenance of the Hub Standard Operating Procedures (SOPs) that would detail the process steps that the Hub staff will follow for each process and the Hub Process Guidance Documents that would guide the authorized staff in the office on the transmission of transactions.

1. People Management

• Develop a pool of qualified resources to be readily available and an agreed mechanism in place to draw down and backfill with minimum business disruption.
• Provide technical support, feedback and on the job training to team members and ensure team cross-functional collaboration.

1. Knowledge Sharing, Training and Updates

• Keep abreast on current and knowledgeable on UNICEF rules and regulations applicable to GSSC to ensure all changes are implemented to ensure compliance.
• Help design and deliver training programs to address compliance needs, latest financial management advancements, fraud awareness, risk management, internal controls and related