Incentive Travel Account Manager

The primary duties of the Incentive Travel Account Manager are:

• Lead contract negotiations with hotels, air/ground transportation, and special event suppliers to develop comprehensive travel program options for the client.

• Collaborate with AAA Corporate Travel Sales Team to support new client sourcing, prepare joint client presentations, and provide updates on existing client accounts.

• Ensure that all key internal client service areas are aligned with client’s business goals.

Minimum Qualifications:

• Bachelor’s degree in business or related fields and

• 5+ years of experience in travel, customer service, and/or account management, with business-to-business experience preferred.

• Completion of CTA within one year of position acceptance, and CTC within two years.

• Ability to respond positively to clients, make recommendations, and interact with individuals at various levels of responsibility.

• Maintain strong customer focus and work with a sense of urgency.

• Effective written, verbal and presentation skills.

• Proficient Microsoft Office skills, Word/Excel, etc.

• Maintain a role model approach in all internal/external interactions that are related to the client.

• Identify opportunities for innovation and greater revenue/loyalty penetration by listening beyond product/service needs.

• Partner across department lines to accurately make financial recommendations/understand the ROI for Incentive Travel and the client.

• Deliver financial results to procurement and C-level client stakeholders.

• Demonstrate the ability to identify “wins” in order to negotiate in conflict resolution.

• Use office products effectively to self-support financial analysis and client-facing communication and formal presentations.

• Connect with Travel Technology team to understand new developments in travel technology that can increase customer satisfaction or provide cost savings opportunities for the client.

• Serve as the subject matter expert in the use of current 3rd party BI Tool utilized in AAA CTS. 

What We Can Offer You:

Why AAA?

At AAA, we provide a reliable and supportive work environment with plenty of opportunities for career growth.

• Work-Life Balance:

• Remote Work: (·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia)

• Flexible Schedule: The schedule allows for considerable flexibility.

• Paid Holidays: Celebrate eight paid holidays throughout the year.

• Generous Paid Time Off: Accrue over three weeks of paid time off during your first year.

• Paid Volunteer Time Off: Make a difference in your community with paid time off to volunteer.

• Annual Bonus + Annual Merit Increase Eligibility

• Comprehensive health benefits package

• 3+ weeks of paid time off accrued during your first year

• 401(K) plan with company match up to 7%

• Professional development opportunities and tuition reimbursement

• Paid time off to volunteer & company-sponsored volunteer events throughout the year

• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability Compensation: The starting base compensation for this position is :

$74,355 -$122,599 yr; commensurate with experience

  The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave 
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more infor