Senior Software Engineer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Team:

ServiceNow's Tools, Engineering & Automation (TEA) team leads the design and delivery of AI-powered platforms that streamline cloud operations at scale. TEA designs and delivers solutions leveraging Agentic and Generative AI to reduce manual effort, accelerate incident resolution, and enhance system reliability across our Global Cloud Services. Our tools support internal stakeholders—including Support, SRE, and Business Operations—by enabling intelligent cloud management and automation. You’ll collaborate across functions to develop adaptive, AI-driven systems that improve recovery workflows, surface actionable insights, and simplify the administration of complex, multi-instance environments.

The Role:

Working with our experienced customer teams, you will understand, design and implement solutions that ensure we continue to efficiently manage our growing cloud infrastructure. You will learn how to develop solutions using the ServiceNow platform, and other programming languages. You do not need to be a cloud infrastructure expert, but you should have an interest in cloud architectures and how they work.

Responsibilties:  

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new solutions and features while also enhancing the existing cloud engineering portfolio
• Be a mentor for colleagues and help promote knowledge-sharing

Qualifications

• 3-5 years of experience with Javascript, Java or a similar OO language
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Preferably experience working with, or integrating with, ML/AI models
• Passion for JavaScript and the Web as a platform, reusability, and componentization
• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Experience with any of the modern UI frameworks like Angular, React or Vue
• Analytical and design skills

What we offer you / Benefits....

At ServiceNow, we make work better for everyone – including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey! 

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs – we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list: 

• Along with holidays, we have company-wide des