Mission Success Executive Director (US SLED)

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow Global Public Sector (GPS) is expanding our leadership team of highly experienced and driven individuals who are passionate about transforming experiences for our clients and partners with ServiceNow’s powerful digital workflow platform. 

Join a team that re-shapes public service, partnering with leading public institutions and the most inspiring global organizations in the world. We are always evolving. We are passionate about public service, our product, and we live for our customers. We have high expectations, and a career with ServiceNow GPS means challenging yourself to always be better. 

We are looking for a Mission Success Executive for U.S. State and Local Governments and Higher Education (SLED) markets, on an empowering new team in our Global Public Sector organization. You will drive growth strategies, understanding requirements, setting priorities, supporting sales teams and driving new pipeline opportunities to deliver powerful new solutions for our critical clients in government and higher education. You will serve in a dynamic role for GPS, overseeing our executive relationship management for assigned accounts, engagement with our partner network, and lead virtual teams in supporting our most esteemed clients. 

What you get to do in this role: 

• Serve as our Global Public Sector Mission Success lead to support engagements with senior government executives, higher education leaders and elite partners, from Maine to Hawaii, North Dakota to Texas, California to Florida, and everywhere in between, both delivering a world of insights to ensure their mission success while elevating their best practices to benefit the world. 

• Set and drive the strategic market priorities, resources and investment of ServiceNow GPS internally as our specialized channel between diverse cross-functional organizations including Sales, Legal, Compliance, Marketing, Product, Solution Consulting, Ventures, Strategy and Services.  

• Develop and execute data-driven measurement and reporting strategies that empower dedicated local ServiceNow sales teams to exponentially grow their impact for clients and partners, both enhancing our performance on existing engagements and identifying new opportunities to deliver ServiceNow solutions for newer, greater challenges. 

• Build a data-driven, multi-year roadmap for orchestrating the full capacity of ServiceNow solutions and expertise for the mission success of our clients and partners. 

• Enable the ServiceNow GPS Mission Solutions team with priorities and insights to construct bold new solutions to meet emerging challenges of our clients and partners. 

• Partner with and support local Public Sector sales teams in identifying and communicating the unique requirements, trends and needs of our Public Sector clients and partners for U.S. SLED. 

• Achieve growth goals and targets set to ensure the measurable success of our clients and partners and the impact of our internal teams. 

• Combine effective and efficient business acumen with five-star executive client and relationship management to achieve greater mission success, from analyzing business performance to increase our