Loan Servicing Associate

Job DetailsJob Location: Loan Servicing - Chadds Ford, PA 19317Position Type: Full TimeEducation Level: High SchoolSalary Range: $17.28 - $23.38 HourlySummary

Assists in the performance of various duties in support of the Loan Servicing department.

Key Responsibilities

Assists with day-to-day work tasks of Loan Servicing staff.
Assists with opening and sorting mail, including FedEx & USPS.
Assists with processing daily incoming mail checks.
Assists with payoff quote requests and the processing of the payoffs via checks, wires, and ACH.
Answers phones, monitors Loan Servicing emails & faxes, and assists with Activity Manager tickets.
Assists with processing reports and month-end activities.
Processes incoming loan verification requests.
Ensures accuracy of Loan Servicing forms and making changes to the core as required.
Utilizes the title tracking system to assist as needed with vehicle titles.
Assists with testing of upgrades and new system processes for servicing interface.
Processes any other LS functions assigned by LS Manager and/or Assistant LS Manager.
Is responsible for adhering to operational controls, including compliance with all required regulations and policies such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of the Franklin Mint Federal Credit Union and its members.
QualificationsEducation/Experience

High school diploma plus a minimum of 3 years related experience required.

Other Qualifications

Strong demonstrated abilities required:

Customer/Member Service
Interpersonal/Team Player
Motivated/Works Independently
Analytical/Problem Solving
Organizational Skills
Project Management Skills
Detail Oriented
Verbal/Written Skills
Microsoft Office
Prioritize/Multi-task

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Ability to sit for extended periods; occasional standing
Frequent use of hands/fingers for typing and operating standard office equipment
Ability to hear and speak clearly
Visual acuity to read computer screens and written documents
Minimal physical exertion; occasional walking 

Other Duties

This job description is not intended to be an all-inclusive list of responsibilities required for this job. Responsibilities may be assigned or changed at any time.

What we offer to our team members:

A competitive salary
Team Based Incentives and Performance Bonus Opportunities
Referral Incentive Opportunities
Generous Paid Time Off
Medical, Dental and Vision plans
Health Savings Account with employer contribution
Flexible Spending Accounts
401K with employer contribution and match
Employer paid life insurance/AD&D
Supplemental insurance plan options
Employer paid Short and Long term disability programs
Paid Family Leave
Tuition Reimbursement
Training and Development Programs
Paid Holidays
Paid Volunteer Time Off
Employee Assistance Programs
Pet Insurance

Equal Employment Opportunity

FMFCU/SFN is an equal opportunity employer and prohibits discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age (40 and over), national origin or ancestry, physical or mental disability, genetic information, veteran status, uniformed service member status or any other status protected by federal, state or local law.

Offered pay rate for this position typically aligns with the minimum to midpoint of the salary range and varies based on factors such as qualifications and experience, budget, and internal alignment.