Director of Software Quality Assurance & Release Management (Remote)

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

Competitive salary and bonus plan
Paid vacation/holidays/sick time
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Extensive product and on the job/cross training opportunities with outstanding internal resources
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Check us Out: Day in the Life of the Building of the Future https://youtu.be/pdZMNrDJviY

At Sensormatic Solutions, a division of Johnson Controls, we bring together diverse data and insights with our intelligent operating platform that is designed to improve shopper experiences and retail outcomes. Our innovative solutions (Loss Prevention, ShopperTrak, and Inventory Intelligence) drive customer experience improvements and enable retailers to build streamlined shopping experiences.

What you will do

As the Director of Quality Assurance and Release Management you will be accountable for ensuring that the products delivered meet the quality, reliability, and performance requirements our customers expect.  You will also lead the Engineering Customer Response Team that addresses L3 issues and escalated customer issues. 

Tracking of these issues will allow fundamental changes to the Quality Assurance and Release Management Processes to ensure we have a very low volume of L3 issues and customer escalations.  You will also ensure our products meet the applicable Cybersecurity requirements.

How you will do it

QA Delivery and Release Management

• Oversee the day-to-day mobile and SaaS software quality assurance testing activities for all releases

• Lead all Mobile and SaaS QA resources and ensure all releases are well planned, properly staffed, and compliant to the QA strategy and Guardrails 

• Establish the QA GuardRails that will ensure proper QA testing and validation occurs across all phases of the CI/CD and Software Development lifecycle

• Apply Lean Agile concepts and SAFe Agile methodologies to the QA testing efforts

• Lead the ECRT team for all SaaS products and Services.  Work with the cross functional teams to understand and resolve customer support issues.

• Oversees the building of automated and test driven frameworks for rapid product development and testing with collection of relevant metrics 

Cyber Security

• Develop and implement comprehensive cybersecurity controls to protect our SaaS and IoT solutions from threats and vulnerabilities.

• Coordinate regular security assessments, audits, and tests to identify and mitigate security risks, ensuring compliance with industry standards and regulations.

• Stay abreast of emerging threats, trends, and technologies, and ensure appropriate security measures in place

• Engineering Customer Response Team

  • Develop and lead a centralized customer response engineering team focused on providing timely and effective technical support, issue resolution, and customer communication for our SaaS and IoT solutions.

  • Establish service level agreements (SLAs), response procedures, and escalation processes to ensure customer inquiries and issues are addressed promptly and satisfactorily.

  • Collaborate with customer success, sales, and product management teams to gather customer feedback, prioritize customer needs, and drive product improvements and enhancements

• Team Leadership and Development

  • Provide strong leadership, mentorship, and guidance to the cybersecurity, quality assurance, and engineering customer response teams, fostering a culture of collaboration, innovation, and customer focus.

  • Recruit, onboard, and develop top talent, ensuring the team possesses the skills and expe