Administrative Manager - Operations and Technology Services Team

This job announcement is a courtesy job post for the Chesterfield-Colonial Heights local Social Services agency. It is not a position of the Virginia Department of Social Services or any other Commonwealth of Virginia agency. Local employment opportunities may also be available through the local agency’s city or county website/job board(s).

CLICK HERE TO APPLY: Administrative Manager - Operations and Technology Services Team | Job Details tab | Career Pages

Customer Experience: It’s Our Business, It’s Our Passion.

The Department of Social Services is an organization dedicated to serving the community. Our Mission is to provide advocacy and excellent services that encourage self-sufficiency; preserve and restore families; and protect the well-being of children, senior citizens, and people with disabilities. We have a culture that is invested in making a meaningful difference by providing quality customer service, recruiting a strong workforce, incorporating efficient business practices, and partnering with our community. Looking for a career in an organization that has a positive impact in the community? The department is seeking a dedicated team player who wants to be part of a culture of high performers who strive to make contributions to those in need. 

What You Do and How You Do It:

The Chesterfield-Colonial Heights Department of Social Services is seeking an experienced Administrative Manager who will be a leader in the organization. You will be responsible for providing oversight and supervision to a team that provides services to the department’s daily operations with administrative support, building operations, facilities maintenance, fleet management, help desk support, technology, safety services, and system coordination. You will be responsible for leading the Department in business innovation and efficiency procedures that include overseeing and managing data security processes, data dashboards, data collection, benchmarking, and productivity reports to the executive leadership team, monthly, annually, and as requested. You will also lead the department in automation support for state and local applications, acquisition and oversight of hardware, and software for social service programs. You will facilitate projects, meetings, and trainings related to information and data systems and collaborate, communicate, and actively work with internal customers, vendors, County, and state partners to support the department’s mission and business operations. 

While this position has a large technology management function, it equally requires oversight of the agency’s building operations, facilities maintenance, fleet management, and safety protocols and procedures in accordance with the County’s Risk Management policies.  You must have a working knowledge of principles and practices of business and project management to facilitate strategic planning, resource allocation, and coordination of people and resources and be able to effectively conduct difficult root cause analysis to identify solutions to systems and operational gaps, evaluate data, make recommendations, and develop/implement a plan of action for a variety of complex issues related to the overall operation of the department. Perform other work as required.

Here's What You Need:

• Associate’s degree in business administration, accounting or related field supplemented with related experience or any equivalent combination of training and experience which provides the required knowledge, skills and abilities required.
• Considerable knowledge of agency, department or section administrative and program practices, policies and procedures; and management principles and practices.
• Demonstrated ability to interpret, apply, and manage others on administrative and program policies, procedures and services; train others; provide leadership and guidance to others; manage others who are supervising staff; prepare budget and financial data; evaluate office services and administrative procedures; make presentations; set objectives and determine how work will be accomplished to ensure effective office support operations; and to promote good working relations and create customer service and positive public relations.

We’re Looking for Ideal Candidates Who Have:

• Experience managing and supervising professionals involved in social services programs preferred.
• Bachelor's degree in business or public administration, accounting, finance, or a related field prefe