Senior Educational Program Administrator

JOB SUMMARY

Under the general direction of a School of Social Work administrator and operating within the guidelines of the University’s contract with the Department of Social Services (DSS), a Senior Educational Program Administrator provides consulting and educational services in the areas of organizational development, quality improvement initiatives, staffing, and program development. The key functions of the positions would be to deliver services in Leadership and Professional Development, including but not limited to management and leadership training; new employee orientation, such as workplace diversity & interpersonal skills; customer service; supervisory training; workforce planning; and diversity, equity, and inclusion. 

DUTIES AND RESPONSIBILITIES

• Serves as an advisor to DSS executives and managers regarding organizational development initiatives, professional development programs, quality and process improvement initiatives, and program and service implementation; assists in the development and implementation of long-range strategic goals and plans.
• Works closely with Federal, State, and community partners to align workforce and services within the area of human services by ensuring services comply with mandates.
• Recruits qualified participants to the program through promotional activities and contact with the target population; assesses the educational needs of target population and recommends courses of action to meet those needs.
• Provides professional development counseling to DSS staff; recommends course programs; monitors trainee progress and recommends to management performance improvement measures and interventions.
• Develops and administers workshops, training programs, and conferences in accordance with DSS program goals. Develops or oversees the development of training procedures, manuals, and other training aids in Leadership and Professional Development, including but not limited to management and leadership training; new employee orientation, such as workplace diversity & interpersonal skills; customer service; supervisory training; workforce planning; and diversity, equity, and inclusion. 
• Participates in the management of a complex web-based system for program registration, training records and materials, tracking and evaluation of training, which supports the delivery of services; generates reports as needed.
• Manages approved budget for program or sub-unit of major program; approves expenditures, within broad guidelines; may generate income, set fees, and oversee billing and accounting procedures; prepares budget reports and projections.
• Collects and analyzes DSS service data and participates in evaluating service effectiveness; designs and implements needs assessment and evaluation tools; identifies problems and makes changes, within prescribed guidelines, or recommends major changes.
• Serves as a resource to students, staff, and state legislators on matters relating to interpretation and application of DSS program policies, procedures, and regulations.
• Researches, designs, and provides innovative organizational and educational models to management that support agency staff and enhance service delivery; conducts review and assessment of results.
• Oversees administrative and support functions for service area, including the management of DSS project teams and project members; provides coaching and other management interventions to ensure that project team members meet project goals.
• Trains and evaluates the effectiveness of DSS staff; determines the most productive distribution of work assignments to meet program goals; makes staffing recommendations.
• May infuse training curricula with multicultural principles to enhance responsiveness to unique cultural challenges.
• Represents DSS on committees; may present at national and/or local conferences.
• Is responsible for the School of Social Work's special projects, which may be ongoing or short-term and which require planning, coordination, and supervision.
• Keeps abreast of changes to social services’ laws, regulations, and policies.
• Performs other duties as required.

MINIMUM QUALIFICATIONS

1. Master's degree in a related field and four to five years of relevant experience, OR Bachelor’s degree in related field and six to seven years of relevant experience, OR Associate's degree and at least 8 years of related experience.
2. Two years of experience must be serving as an advanced/senior team member or working as a project lead.
3. A background in organizational development, teaching, and/or training.
4. Demonstrated knowledge of the design and delivery of Leadership and Professional Development programs for staff.
5. Demonstrated project management, a