Administrative Coordinator - Guest Relations & Operations

This is a remote position.

Schedule: Tuesday to Saturday 10am-7pm Maple Ridge, BC time with one 30 min unpaid break

• Take guest appointments, manage inquiries, and update schedules.
  
• Contact guests running late for status updates.
  
• Inform guests if staff is delayed.
  
• Provide support for client and staff inquiries via email, text, and live chat
  
• Follow up with guests when delays occur (both guests and staff).
  
• Process guest feedback and complete the necessary protocol (e.g., guest feedback form).
  
• Reach out to guests to gather feedback on recent experiences.
  
• Leverage Zenoti’s texting options for promotions instead of outbound calling.
  
• Adjust staff schedules based on client requests and staff updates
  
• Manage rescheduling due to guest/staff delays or cancellations.
  
• Oversee shift swap processing and HR document requests
  
• Process Google Forms such as shift swaps or HR-related document requests.
  
• Prepare sales documents, proposals, and presentations.
  
• Assist with sales initiatives and industry training-related content.
  
• Schedule and screen potential interview candidates with Manpreet.
  
• Assist with administrative tasks related to invoicing and refund/void authorizations.
  
• Determine if authorization tasks (e.g., refunds, voids) should remain in-country only.
  
• Conduct inventory audits, track inventory data, and create inventory reports.
  
• Handle tasks like packing slips, processing orders, and creating purchase orders in Zenoti.
  

Requirements

• MUST HAVE A WINDOWS OS DESKTOP / LAPTOP

• Strong written English proficiency and effective verbal communication skills.
  

• Demonstrated reliability with a keen attention to detail.
  

• Basic proficiency in Excel and other MS Office tools.
  

• Quick learner with the ability to adapt to changing tasks and priorities.
  

• Technical proficiency, including familiarity with G-suite and other online tools.
  

• Experience in handling voice interactions with a focus on customer satisfaction.
  

Highly Regarded Skills and Experience

• Prior experience in a similar administrative or support role with voice interactions.
  

• Familiarity with cloud storage solutions like Google Drive or Dropbox.
  

Benefits

• HMO Coverage for eligible locations
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job