Facilities Management Operations Senior - Chesapeake, VA

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Facilities Management Operations Senior, you will support Corporate Real Estate and Workplace Services (CREWS) activities within a regional portfolio (Chesapeake, VA) to ensure tactical coordination of issues related to facility and property management to include: facility operations, projects, financial planning and budgeting, life safety and emergency response, sustainability, customer relationship management, strategy and planning, and third-party risk management.

This position will be based in our Chesapeake, VA office location.

Relocation assistance is available for this position.

What you'll do:

• Provides day-to-day facilities operations support to include building management, safety, logistics, fleet, mail and meeting and events.

• Serves as the USAA CREWS liaison for tactical customer interactions, to include responding to employee inquiries, meeting engagement, special event support, and customer satisfaction.

• Engages in operational start-up activities for new properties and decommissioning activities for locations that are closing.

• Participates as a project team member during project planning and implementation and works closely with Project Managers to minimize construction impacts on business operations during construction efforts.

• Supports critical system preventive and unplanned maintenance work.

• Provide insights into the creation and execution of 5-year capital and expense plans for the efficient operation of individual location facility needs. Responsibilities include providing monthly financial forecasting inputs during the forecast process along with variance explanations.

• Represents CREWS on local business continuation teams by serving as backup evacuation team member, situation manager, and/or situation management team backup.

• Liaises with safety team on tactical safety issues and supports resolution.

• Responsible for the completion of EPA Energy Star and LEED inputs. Supports enterprise tactical sustainability initiatives (i.e., Earth Day, recycling, disposal, EPA Energy Star and LEED, etc.).

• Serves as backup to FM Ops Director for raised issues.

• Participates in occupancy and planning initiatives to include space utilization, moves, adds, and changes.

• Monitors supplier performance by ensuring supplier financial spend is aligned with USAA approved operating plans and evaluating supplier performance on a monthly basis using the approved scoring methodology.

• Ensures risks associated with business activities are optimally identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in a facility and/or property management environment.

• Demonstrated experience in technical building operations

• Demonstrated customer relationship skills to include active listening, adaptability, attention to detail, dependability, conflict resolution, responsiveness, and timeliness related to meeting employee/business needs.

• Proficient understanding of Corporate Real Estate and Workplace Services business operations to include maintenance of mechanical, electrical, and plumbing facility operations and services.

• Effective written and verbal communication skills.

• Ability to travel 15-30% of the year to distributed sites.

What sets you apart:

• Corporate Real Estate and Workplace Services experience in a financial services company

• Exceptional problem-solving skills and ability to collaborate with executive management across functional business areas to design solutions for building operations.

• Ability to cultivate and maintain strong, collaborative relationships with diverse stakeholders by navigating varying personalities and perspectives with empathy, adaptability, and effective communication.

• MCR, FMP, and/or PMP certification.

• US military experience throu