CPQ Business Systems Analyst (Remote)

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The Worldwide Sales Effectiveness & Enablement organization is a business team that leads the strategy, development, and delivery of sales tools & processes that enable an efficient, effective selling organization. This group is responsible for everyday sales tools our sellers, customers and partners use to drive Sales Growth, including: CRM solutions (Salesforce.com) and quoting solutions (Oracle’s Configure-Price-Quote). As a business team, it is our mission to help deliver the best set of tools, data & processes that will enable our Worldwide Sales organization to drive continuous sales growth.

Job Description

The CPQ Business Systems Analyst role is responsible for deploying and supporting sales tools within Salesforce and CPQ that enable our sellers to “sell more” and “sell faster.” This role is part of a team focused on delivering new sales tools and processes in the areas of Customer Data Management, Customer and Partner Relationship Management, Sales Quoting, and general Sales Enablement.

The CPQ Business Systems Analyst will be responsible for but not limited to the following:

• As part of a team, work on the global design and deployment of new sales & selling tools

• Launch new functionality to new and/or existing user groups 

• Represent Sales by partnering with Product Orderability, CPQ IT, Order Management and other cross-functional teams to drive projects and goals

• Enable offers and enhancements for internal and external users for all business regions

• Gather business requirements and develop new business processes as part of design activities

• Subject matter expert on go-to-market processes and channel strategies

• Determine use cases and develop test scenarios. Write test scripts and participate in user acceptance testing

• Develop business process and training documentation as needed

• Perform new and existing user training sessions

• Develop business readiness plans for tool or new capability launches, including change management, communication, and support plans

• Develop strategies to drive adoption of tools, improve efficiencies and increase benefits to the Sales team

Specific Knowledge & Skills:

• Bachelor's Degree

• 2+ years experience in one or more of the following: Product Planning, Sales, or Business Operations

• Project Management experience strongly preferred

• Strong multi-tasking and organizational skills with the ability to work under short deadlines

• Self-motivated and able to operate with limited direction in a fast-paced project-driven environment

• Ability to foster collaborative and effective working relationships to build consensus with cross-functional teams such as regional sales operations, channel operations, IT, Software Enterprise, Services, Drop Ship, Legal, Marketing, Finance, Presales, Order Management, Post Sales, Supply Chain, and Credit

• Keen attention to detail and complex problem-solving abilities from an operational and technical perspective

• Excellent communication skills, both verbal and written

• Experience working with ERP systems, Salesforce CRM, and other Business Operations IT applications a plus

#LI-MM1

#LI-REMOTE

Basic Requirements

• Bachelor's Degree

• 2+ years experience in one or more of the following: Product Planning, Project Management, Business Operations, or Sales

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!