Technical Support Specialist

Job title: Technical Support Specialist
Reports to: Technical Support Manager
Department: Ovvi
Location:  Alpharetta, GA (Hybrid) or Stafford, TX (Onsite)

Grade: 11

Our Company: Priority Technology Holdings, Inc. is a leading financial technology company that specializes in providing integrated payments and banking solutions. Our innovative native platform empowers businesses to effortlessly collect, store, and send money in a scalable manner. We are committed to revolutionizing the way companies handle their financial transactions by offering cutting-edge technology and exceptional customer service.

Job Summary: As a Technical Support Specialist, you will provide technical assistance in a prompt and professional manner to our customers over the phone, via email and in person. Customer service will be a main focus, but you will still be responsible for knowledge of company procedures in hardware, software, networking, Windows, and ticket management. This position is an In-Office role.

RESPONSIBILITIES: 

• Handle customer technical support cases through phone and email submission.
• Install & configure point of sale software, integrating credit card software and point of sale peripheral hardware devices.
• Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations.
• Maintain system functionality by testing computer components.
• Maintain client confidence by keeping their information confidential.
• Prepare reference material for users by drafting operation instructions.

MINIMUM REQUIREMENTS:

• High School Education.

• 1+ years’ experience in hardware and software troubleshooting & resolution.

• Hospitality/Restaurant/Retail experience a PLUS.

• Windows Troubleshooting & Familiarity.

• Android Troubleshooting & Familiarity.

• Basic networking knowledge.

• Debugging IT infrastructure or software issues.

• Microsoft Office experience.

• Strong ability to learn.

• Ability to work flexible hours and/or shifts.

PREFERRED REQUIREMENTS:

• CRM experience.

•  Strong interpersonal skills.

• Excellent verbal and written skills.

• Ability to multitask.

• Strong organizational skills.

• Outstanding work ethic.

• Bilingual a PLUS (English and Spanish/Vietnamese/Chinese/Korean/French).

Compensation & Benefits:

• Compensation pay rate: $18 - $20

• Unlimited PTO after year 1 (3 weeks to start)

• Medical, Dental & Vision

• 401k Match

• Education Expense Reimbursement

• Gym Membership Reimbursement

• HSA and FSA

• Employee assistance program (EAP)

Traditional Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching.

• Requires the ability to lift 10 pounds.

• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).