Service Operations - Production Support Engineer - Assistant Vice President

Job Description:

Job Title Service Operations - Production Support Engineer

Corporate Title Assistant Vice President

Location Cary, NC

Who we are

In short – an essential part of Deutsche Bank’s technology solution, developing applications for key business areas.

Our Technologists drive Cloud, Cyber and business technology strategy while transforming it within a robust, hands-on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally.   Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.

Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us here.

Overview
 

You will support Deutsche Bank’s Corporate Bank, a global leader in cash management, trade finance, and securities services that enables corporate and institutional clients to manage their daily financial operations. In this role, you will help ensure that clients can reliably access critical services across payment initiation, account services, and client‑centric technology platforms. You will contribute directly to strengthening production stability by resolving issues, improving automation, and enhancing monitoring across these client-facing applications. By doing so, you enable smoother client experiences and help the organization reduce risk, increase efficiency, and maintain high service standards. Ultimately, you play a key part in shaping a stronger engineering culture and driving continuous improvement across Corporate Bank Production.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift and volunteer programs

What You’ll Do

• Provide hands‑on resolution of technical and functional incidents, including user requests and troubleshooting across applications, infrastructure, and production environments

• Respond rapidly to production issues using data‑driven decision‑making, leading root‑cause analysis and conducting blameless post‑mortems to minimize downtime and financial impact

• Enhance application health through improved monitoring and automation to reduce manual tasks and strengthen system resilience

• Deliver clear, timely communication to business stakeholders and senior technologists throughout incident management and follow‑up activities

• Partner with development teams to design and deploy scalable, fault‑tolerant solutions that align with business objectives while strictly adhering to change, incident, and problem‑management frameworks

• Champion engineering excellence by promoting continuous improvement, strengthening SRE capabilities within Production Support teams, and actively participating in resiliency, BCP, and component‑failure testing

Skills You’ll Need

• Bachelors Degree  in Computer Science or equivalent experience, with strong troubleshooting, and collaboration in a mixed team

• Experience in controlled production environments with strong knowledge of ITIL practices, global service operations, and financial‑technology or client‑facing support functions

• Technical proficiency in UNIX/Linux, Solaris, Java J2EE, Python, PowerShell, Structured Query Language (SQL) scripting, databases (Oracle/MSSQL), debugging across infrastructure components, and cloud technologies (Global Control Programme (GCP) preferred)

• Hands‑on background in Site Reliability Engineering, including building SLI/SLOs, and working with monitoring and scheduling tools such as Geneos, Splunk, Grafana, New Relic, and Control‑M, as well as microservices, APIs, CI/CD pipelines, and container platforms (OpenShift/Kubernetes)

Skills That Will Help You Excel

• Excellent troubleshooting and problem-solving skills

• Excellent communication skills, both written and verbal, with attention to detail