Program Director - HCP

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Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position. 

About this opportunity:

Join the Ericsson team as our new Program Director to manage all the contract deliverables on one of our Hyperscale Customer’s global IT infrastructure networks (180+ countries).
This high-profile position requires you to act with confidence and be responsible for managing the real-time business, ensuring the fulfilment of our SLA & KPIs according to contract obligations and to communicate to all stakeholders regarding performance and issues, drive improvements and manage risks.
In customer engagements you are also responsible for strengthening 

What you will do:

• End-to-end accountability of hardware and services delivery to hyperscale data center locations, ensuring adherence to timelines, budgets, and service level agreements (SLAs).
• Define the execution strategy for providing various customer services as per signed customer contracts globally
• Oversee, implement and control all aspects of the program and project portfolio, including overall financial responsibility, planning, and establishment.
• Identify and implement services performance improvements, contributing to lower lead time and overall improvement in customer SLAs & KPIs
• Manage dependencies across platforms and with other Services Lines, Business Areas, and Market Areas.
• Establish and lead regular governance with key customer stakeholders, Program Directors, Market Areas, and Global Support Centers.
• Manage changes and/or amendments to the programs & projects during the entire contract lifecycle
• Lead all Customer Financial Responsible activities and manage project scope of deliverables in a matrix org setup
• Manage customer, OEM, and supplier relationships to build customer confidence
• Ensure delivery meets the financial commitments
• Host internal / external video and in person meetings
• Ensure compliance and manage risk of all customer delivery processes
• Define, track, and improve key performance indicators (KPIs) to measure delivery performance and operational health.
• Partner with Sales and Trade Compliance to ensure fully compliant global deployments and maintain an accurate register of countries in scope.

The skills you bring:

• A bachelor’s degree or higher education
• Extensive leadership experience managing complex, global service delivery programs and working successfully with demanding internal and external customers.
• At least 10 years of experience across supply chain management, sourcing, large-scale program delivery, finance, and business operations.
• Domain experience: Network and IT deployment and operations, Supply Chain Management, Logistics, and Global Trade
• Ability to lead and supervise a global team while making independent decisions and drive actionable results
• Strong knowledge of and hands-on experience delivering through Ericsson’s supply chain and sourcing processes.
• Ability to execute in high pressure situations
• Experience with coordinating customer contract fulfillment
• Financial acumen and analytical skills
• Excellent relationship and communication skills with a business understanding, including customer and market insights
• Passion to work in a team with close collaboration and cooperation
• Flexibility to work extended and varying hours to support a delivery traversing a multitude of time zones throughout the globe