Senior Site Reliability Engineer, Messaging Services

WORK OPTION: Remote

 

The NBA is committed to providing a safe and healthy workplace. To safeguard our employees and their families, our visitors, and the broader community from COVID-19, and in consideration of recommendations from health authorities and the NBA’s own advisors, any individual working onsite in our New York and New Jersey offices must be fully vaccinated against COVID-19. The NBA will discuss accommodations for individuals who cannot be vaccinated due to a medical reason or sincerely held religious belief, practice, or observance.

 

Position Summary:

The NBA is seeking an enthusiastic and experienced Senior Site Reliability Engineer for Messaging Services. The responsibilities include designing, optimizing, administrating, and providing top-tier support. This role requires a high level of understanding of Microsoft Exchange, email security & spam protection, collaboration technologies, and PowerShell scripting.

Major Responsibilities:

• Perform off-hours On-Call duties in support of the messaging environment as part of a rotating schedule.
• Installation/configuration of Microsoft Exchange 2016/2019/M365, including implementation/management of server roles and high availability design
• Administration, configuration, and support of collaboration technologies like Slack and MS Teams
• Serve as an escalation point in the identification and problem resolution of complex messaging/application issues pertaining to Outlook connectivity, OWA, ActiveSync, Autodiscover, EWS, SMTP routing, and spam filtering.
• Develop and implement technical documentation and operational procedures to support the environment.
• Troubleshoot issues within interconnected systems that could impact messaging services.
• Responsible for maintaining/deploying server service packs and ensuring Microsoft security patch compliance
• Verify all messaging systems are compliant with corporate data retention policy standards
• Present plan supporting recommendations to improve the messaging environment via infrastructure upgrades or consolidation of services based on analysis of all systems and services
• Maintain security configurations and provide responses to internal and external audits
• Respond to escalated support requests pertaining to user, workspace, and channel issues within Slack
   

Required Skills/Knowledge:

• Effective communication and people skills with consistent service orientation to both internal and external customers
• Ability to communicate technical and non-technical information effectively with individuals at all levels of responsibility and authority
• Effective time management skills with demonstrated ability to prioritize project work, daily operational tasks, and support requests
• Client software experience including Microsoft Visio, Microsoft Project, and other Microsoft Office suite products
• Ability to work independently or in a group and communicate progress/problems to appropriate personnel effectively
• Detailed technical expertise in Microsoft Outlook, Exchange 2016/2019/M365 administration, high availability design/failover, ActiveSync, supporting Android and IOS, EMC Clariion/VNX SAN technologies, Windows 2016/2019/2002 architecture, SMTP, DMARC, DKIM, SPF, and ARC
• Proficiency with PowerShell scripting including working with .NET objects, EWS API, and Microsoft Graph
• Experience with Exchange 2016/2019/M365 architecture design and administration
• Knowledge of Proofpoint’s Secure Email Gateway a plus
• Experience with Microsoft Purview eDiscovery, and Exchange Online administration
• Familiarity with email analytics tools
• Experience with mail migrations to M365 is a plus

• At least 10 years of work experience in information systems in positions of senior technical leadership having provided guidance on disaster recovery, architecture design, migrations, implementation, and support. In-depth knowledge of Microsoft Windows, Linux platforms, and network protocols
• Experience in Server Consolidation, Backup, and Recovery, and associated best practices for implementation.
• Proficiency with the implementation and support of automated system monitoring tools
• Experience with Slack administration including supporting migration of workspaces, configuration of organization settings/policies, and review of application integrations

 

Education: 

• A bachelor's degree in computer science or related technical field

 

Salary Range: $135,000 - $150,000 

 

The NBA does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to the NBA will be considered NBA property, and the NBA