Customer Success Manager, AMER

<div class="content-intro"><p><strong>ABOUT TALON.ONE:</strong></p> <p>&nbsp;</p> <p>Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform.&nbsp;Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.</p> <p>Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.</p> <p>&nbsp;</p></div><p><strong>ABOUT THE TEAM:</strong></p> <p>As a Customer Success Manager at Talon.One, you'll be part of a dynamic team consisting of Customer Success Managers and Technical Account Managers. We foster a collaborative environment and alignment with various internal stakeholders in Sales, Partnerships, Product, and Marketing. We prioritize strong collaboration, open communication, and mentoring to promote bi-directional growth. Talon.One is committed to creating an inclusive workplace, as we believe it is essential for both ethical reasons and to positively influence the tech industry as a whole.</p> <p>&nbsp;</p> <p><strong>ABOUT THE ROLE:</strong></p> <p>Building on strong performance this year, our team is expanding and we’re hiring a Customer Success Manager to support our growth in early 2026.</p> <p>As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback. You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes. Your communication skills will help enhance our enterprise solutions and streamline project management.&nbsp;</p> <p>The estimated total compensation for this role is $125,000 OTE, though actual compensation may vary depending on factors such as relevant experience, skills, qualifications, certifications, and location. The salary range is subject to change and may be adjusted at any time.</p> <p>This is a remote role; however, you must be located within commuting distance of either our New York or Boston hubs.</p> <p>&nbsp;</p> <p><strong>ONCE YOU ARE HERE YOU WILL:</strong></p> <ul> <li>Build relationships with customers to understand their goals and pains, drive adoption, and translate that into actionable insights for our Sales, Marketing, and Product teams</li> <li>Connect customers’ marketing objectives with our technical, API-driven product and clearly explain complex product configuration step</li> <li>Collaborate with technical operations (Customer Inte