About the role
<div class="content-intro"><p>At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!</p></div><p data-start="135" data-end="275">We are seeking an Associate Account Manager, Australia to join a pivotal new chapter for Trustpilot as we expand our team in Copenhagen.</p> <p data-start="277" data-end="570">In this role, you will be responsible for retaining and growing a defined portfolio of existing customers. You will act as the commercial owner of each relationship - driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value. You combine commercial acumen with strong relationship-building skills to ensure adoption, satisfaction, and sustainable revenue growth.</p> <p data-start="764" data-end="1004">You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers in achieving measurable value.</p> <p data-section-id="11g1xxa" data-start="1006" data-end="1031"><strong>What you'll be doing:</strong></p> <ul data-start="1033" data-end="1628"> <li data-section-id="tdidbj" data-start="1033" data-end="1112">Take ownership of an SMB customer portfolio across Australia and New Zealand.</li> <li data-section-id="z082d0" data-start="1113" data-end="1199">Increase renewal rates, reduce churn, and help your customers grow their businesses.</li> <li data-section-id="18ynfhs" data-start="1200" data-end="1320">Analyze market trends and customer behavior within the portfolio to identify opportunities for improvement and growth.</li> <li data-section-id="zjdlsc" data-start="1321" data-end="1433">Establish strong relationships with customers to ensure satisfaction, product adoption, and contract renewals.</li> <li data-section-id="fziw8q" data-start="1434" data-end="1514">Identify and successfully pursue upsell opportunities and new revenue streams.</li> <li data-section-id="eaxq7t" data-start="1515" data-end="1628">Act as a trusted advisor, advocating customer needs to internal support, product, engineering, and sales teams.</li> </ul> <p data-section-id="1skis1l" data-start="1630"