Director, Client Success

Thank you for considering Progyny!

We are seeking a strategic and results-driven Director of Client Success to oversee relationships for our large and strategic employer clients. In this role, you will ensure exceptional service, drive measurable value, and foster long-term partnerships. You will collaborate with internal teams and work closely with external stakeholders, managing expectations and identifying opportunities for client satisfaction and growth. 

This position requires 25% travel and is open to candidates located near any major U.S. airport. 

What you’ll do… 

• Client Value and Insights: Present clear, data-driven value stories that demonstrate solution performance and uncover actionable insights for key clients. 

• Strategic Communication: Articulate Progyny’s value to diverse stakeholders, including senior executives, brokers, and consultants. 

• Data-Driven Planning: Use financial models and insights to support renewals and upsell opportunities, refining reports to align with client needs. 

• Account Retention and Growth: Develop and execute tailored strategic plans for client retention and growth, focusing on upselling new product lines and strengthening partnerships. 

• Executive Collaboration: Proven success in managing expectations and working with internal executive teams to align strategies and deliver client satisfaction. 

• Relationship Management: Build and maintain strong, multi-level relationships with employers, brokers, and consultants, acting as a trusted advisor and healthcare consultant. 

• Problem-Solving: Address and resolve client challenges proactively, working collaboratively across teams to implement sustainable solutions. 

• Performance Metrics: Define and achieve key KPIs, including retention, satisfaction, and sales performance metrics, to drive client and organizational success. 

• Frequent Client Interaction: Conduct regular virtual and in-person meetings with clients and consultants to align on goals, address challenges, and maintain strong relationships. 

• Travel: Travel 25% to meet with clients and stakeholders, ensuring alignment and satisfaction. 

About you...

• Experience: 10+ years of strategic and consultative selling experience within healthcare, employer benefits, or insurance industries. 

• Client Management Expertise: Proven success managing relationships with large, complex employers, with a focus on strategic retention and growth. 

• Cross-functional Collaboration: Demonstrated ability to work with and manage expectations of key internal stakeholders, ensuring alignment and actionable outcomes. 

• Negotiation and Influence: Strong skills in negotiation, collaboration, and relationship management, with the ability to influence key stakeholders effectively. 

• Communication Excellence: Expertise in presenting complex information and insights in ways that resonate with diverse audiences. 

• Analytical Acumen: Strong financial and problem-solving skills to drive data-backed decisions and client ROI. 

• Project Management: Proven ability to define goals, create action plans, and deliver results in a dynamic environment. 

• Adaptability: Thrives under pressure, can prioritize competing demands, and excels in a fast-growing organization. 

• Geographic Flexibility: Located near