Strategic Account Manager, Flooring - US

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram and  LinkedIn.

 

POSITION TITLE 

Strategic Account Manager - US

 

LOCATION

Preferred candidate locations include Atlanta, Dallas–Fort Worth, or Charlotte. Other major U.S. metro areas with strong national travel access will be considered based on candidate experience.

 

POSITION OVERVIEW

The Strategic Account Manager (SAM) is responsible for developing, strengthening, and growing strategic customer relationships primarily across the U.S., while supporting global coordination as enterprise accounts and opportunities require. This role focuses on identifying enterprise-level opportunities, advancing account-level strategy, and expanding Milliken’s position within key customer organizations.

The SAM works closely with sales leadership, regional and territory teams, marketing, sustainability, product, customer experience, and other cross-functional partners to ensure Milliken shows up as a coordinated, strategic partner focused on long-term value creation, strategic account growth, and measurable revenue and profitability impact.

 

JOB RESPONSIBILITIES

• Develop and execute strategic account plans including key stakeholder mapping, growth opportunities, retention strategies, and long-term account objectives.
• Build and maintain strong relationships with end-users, specifiers, influencers, and procurement decision makers to deepen engagement and expand Milliken’s presence within assigned accounts.
• Apply value-based selling anchored in Total Cost of Ownership (TCO), leveraging key performance differentiators to demonstrate long-term operational and financial advantages beyond unit cost.
• Lead and coordinate proposal, negotiation, pilot, and rollout activities across assigned strategic accounts, including RFI, RFP, and RFQ responses.
• Ensure internal teams, including regional and territory sales, are aligned to the customer’s priorities, decision process, and long-term objectives to support consistent execution and sustained account growth.
• Provide insight on customer needs, market activity, and