Service Desk Analyst (Information Systems Specialist 4)
State of OregonAbout the role
Initial Posting Date:
01/15/2025Application Deadline:
01/29/2025Agency:
Oregon State TreasurySalary Range:
$5,052 - $7,640Position Type:
EmployeePosition Title:
Service Desk Analyst (Information Systems Specialist 4)Job Description:
Oregon State Treasury is recruiting for the position of Service Desk Analyst.
This position is responsible for handling and responding to IT related incidents and requests that come to the IT service desk; installs software and manages workstation hardware, security, patching, and upgrades; ensures the management of active directory and mobile devices; contacts technology vendors for service and troubleshooting; ensures that assets are assigned to users; responds to service desk procurement tasks; documents resolutions and updates knowledge articles; provides new hire computer and technology orientation; and provides technology assistance during board meetings.
Job Duties
Provide service desk support (Complexity level 1 & 2) for Treasury users, other State agencies and Treasury customers.
Perform installation of software and management of workstation hardware security, patching, and upgrades.
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