Executive Director, Talent Operations & Governance

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Executive Director, Talent Operations & Governance, will lead the operational excellence of our enterprise-wide talent and learning programs. You will develop and implement effective strategies and processes, delivering services effectively, measuring talent program impact, driving continuous improvement, and ensuring compliance. As a pivotal member of the Talent Leadership Team, reporting to the VP of Talent Management and Development, you'll be a key driver of efficiency, innovation, and operational excellence.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available.

What You’ll Do:

Leadership

• Builds and leads a high performing team through ongoing recruitment, development, performance enablement, and other leadership activities

• Ensures your team continuously upskills and fully leverages technology for efficiency and effectiveness

• Exports exceptional talent to HR and the business

• Influences and partners with senior business leaders and Human Resources (HR) stakeholders to ensure programs are fit-for-purpose and achieve appropriate business outcomes

• Influences and partners with peers as they design new solutions to ensure scalability, sustainability, and effectiveness

Service Delivery

• Delivers talent and learning services to the business with efficiency and excellence

• Optimizes cross-functional talent and learning processes that deliver effective business results

• Oversees the planning, execution and administration of enterprise talent initiatives, standardized talent campaigns (goal planning, performance reviews, etc.), talent and learning program administration and talent platform administration

• Designs and implements feedback mechanisms (listening and metrics) to evaluate program effectiveness and drive continuous improvement

• Accurately forecasts, ensures cost-effectiveness and optimal return on investment for affiliate services and third-party vendors

• Develops, analyzes, and interprets data-driven metrics to assess the performance and effectiveness of the function

Governance

• Leads with and through governance frameworks for talent-related activities, ensuring risk mitigation, compliance, and alignment with organizational policies and audit requirements

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

• Owns talent program documentation, control processes, and audit preparedness across learning and talent systems

• Supports EC and Board-level reporting

What You Have:

• Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

• 10 years of progressive experience in talent management, learning, or other related HR function leading organizational strategies and initiatives that optimize processes, systems, and programs within a complex, matrixed environment

• 4 years of people leadership experience building, managing, and/or developing high-performing teams

• Ability to influence and communicate effectively with C-Suite leaders and other senior stakeholders

• Experience leading the implementation of HR operational strategies, projects, and initiatives

• High degree of organization and ability to manage multiple, competing projects and priorities simultaneously, as well as strong delegation, collaboration, and decision-making skills

What Sets You Apart:

• Demonstrated ability and passion for building, developing, and enhancing teams of HR professionals

• Extensive talent operations experience to include management of new employee orientation (NEO), talent assessment programs, standardized talent campaigns, learning for both enterprise and individual business units, etc.

• Experience automating HR processes to drive operational excellence

• Experience ma