Child Supp Services Specialist I Regional - CONTINUOUS

Agency Overview

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management.

Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused and transparent.

Division Overview

The mission of the Department of Revenue’s Child Support Services Division is to enhance the well-being of children by partnering with parents and caregivers to meet the financial needs of the family.  Effective child support services are an essential part of the larger effort by the Commonwealth and the federal government to promote families' economic self-sufficiency.

DOR/CSS's core functions are to establish parentage, and establish, enforce and modify child support and health insurance orders.  Much of our success depends on collaborations with a wide variety of state agencies and private entities.

Child Support Services Specialist I – Regional Office Teams

The Massachusetts Department of Revenue Child Support Services Division is seeking individuals to fill Child Support Service Specialist I positions for its regional office teams. These positions are included in DOR/CSS’s hybrid work model as described in the following paragraph.

DOR/CSS utilizes a hybrid work model where employees work both in-office and remotely, depending on operational needs.  Entry-level candidates may be required to work in-office with greater regularity.  However, all candidates must ensure they have the appropriate work environment for telework, including but not limited to, connectivity, and resource access to conduct their job duties while remote. Candidates must be able to work effectively both in-office and in an isolated setting. Candidates must be organized, highly disciplined, conscientious, motivated, and able to perform in a fast-paced environment.  Candidates must be available to travel to their officially designated work location with as little notice as the same workday should an exigent circumstance arise.

Position Summary

Child Support Services Specialist I staff assigned to our regional office teams work with customers to create child support cases; establish paternity and court orders for child support and health insurance; research and address case issues; and ensure compliance with child support agreements and court orders.

Some CSS regional office teams are statewide virtual teams, where supervisors and other team members may not be in the same regional office. Other CSS teams are managed locally, where supervisors and other team members are in the same regional office. In either team operation, individuals may need to meet with teams at an office location other than the designated home office location.

The job duties performed by the regional office teams are summarized below. Specific team assignments will determine a successful candidate’s actual job responsibilities.

• Provides services to customers, cu