Mid-Level ServiceNow Business Analyst

At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be!  We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers’ business. Over the years we have fostered a culture in which we are united by shared values—passion, solidarity, generosity, curiosity, and boldness—and these come alive in the work we do and how we do it.             Together, we know our people are our difference—for our clients and our colleagues.         Are you ready to:    

• Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients?  
• Learn and grow by taking advantage of every opportunity available to you?  
• Join a company which prides itself on its shared values and inclusive culture?   
• Be the difference and make it happen?  

Role Summary
   MetaPhase is seeking a Mid-Level ServiceNow Business Analyst with a minimum of five (5) years of experience to be a part of a Federal IT team supporting our clients to transform their business and solve complex problems leveraging ServiceNow.  You will be stepping into a growing team where you can leverage your experience in ServiceNow to deliver on existing engagements and to play a role in standing up our corporate ServiceNow Business Practice.      Your role will involve processing numerous IT requests throughout the year. Responsibilities may include gathering detailed business requirements, creating strategic project plans and cost estimates, and working with stakeholders across the agency to implement solutions that meet customer needs. This is a highly client-facing role where you’ll be communicating frequently with stakeholders. Candidates must work effectively in teams, be sharp, creative, well written, and articulate when speaking with senior client leadership.       What We Need From You (Required)    

• Minimum of five (5+) or more years of experience as a Business Analyst supporting Management Consulting and/or Technology Transformation efforts; preferably in federal government consulting. 
• 2+ years of ServiceNow implementation hands-on  
• Possess strong technical, analytical, and problem-solving skills 
• Excellent written and verbal communication 

What You Will Be Doing   

• Attend stakeholders meetings to obtain business requirements, offer solutions, and serve as knowledge source for ServiceNow capabilities. 
• Collaborate with teams and clients to develop and maintain a roadmap for the ServiceNow platform that aligns with customer transformation objectives and balances technical and business needs. 
• Support activities related to various ServiceNow Modules 
• Conduct assessments to determine pros and cons of various technical options in the context of the ServiceNow portfolio. 
• Identify and solve the core business needs, turning vague or aspirational business requirements into clear and concise ServiceNow requirements. 
• Conduct reviews of submitted IT and business requirements and draft feedback by leveraging best practices, processes, standards, and templates. 
• Determine and document user requirements for business processes and abide by those requirements for future projects

      Bonus Points (Desired)    

• Hold ServiceNow certifications including Certified System Administrator 
• Strong knowledge of the SDLC both Agile and Waterfall 

      Work Location    Remote with occasional onsite travel to DC   
Travel    None    
Education Level    Minimum Bachelor's degree or equivalent experience   
Clearance Level    This position requires ability to gain a Secret clearance.    Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is 83k-140k.

About MetaPhase