Technical Delivery Analyst

This position is posted under IQVIA’s Information Management organization. IQVIA’s Information Management organization provides industry leading technical services and solutions to our customers. We are looking to add a Technical Product Support Analyst to support the Customer Health Intelligence Project Platform also known as CHIP.

Key responsibilities:

• Operational support for the IQVIA Customer Health Intelligence Project Platform. (CHIP).

•  Work with customers and project management teams to gather requirements and translate them into technical specifications

• Manages day-to-day of the ticketing queue for clients ensuring completion in line with client needs/expectations.

• Helps prepare recurring internal meetings and advises on timeline progression.

• Ensures all tickets are up to date. Responsible for ticket escalation as needed.

• Builds out weekly client slides. Provides snapshot of projects and status.

• Participate in QA, UAT & production launch support related to various customer engagements.

• Collaborate with product development team to help support platform functionality.

• Provide Tier 2/3 technical support for custom integrations

• Has working knowledge of support processes and working in support environment.

• Drives resolution to remediate both routine and non-routine problems and holds resources accountable to provide permanent solutions designed to improve the customer experience.

Qualifications / Skills:

• Bachelor's Degree Computer Science, a related field, or equivalent experience.

• 2 years of related experience.

• Work is primarily achieved by an individual or through project teams, with emphasis on technical/discipline knowledge rather than managing people.

• Requires the application of expertise in professional area(s) to achieve results.

• Progression within the Career Band reflects increasing depth of professional knowledge, project management and ability to influance others.3 – 5 years’ experience with Snowflake, Atomic, and Python.

Required Experience / Skills:
Technical Skills:

• At least two years’ experience as an operations lead supporting enterprise-wide data platforms.

• At least two years’ experience with cloud warehouse technologies such as Snowflake, Redshift, or Databricks.

• Experience in monitoring bi-directional data integration/ETLs between internal and external systems.

• Experience in managing production support ticket queues using systems like ServiceNow, Remedy, or CloudFront.

• Experience in generating operations reports for business stakeholders.

• Experience in writing complex queries to troubleshoot issues in critical client environments.

• Proficiency with the Python programming language.

Non-Technical Skills:

• Strong Analytical skills.

• Strong English Communication & written skills.

• Strong Time Management & Organization Skills.

• Have a positive attitude and the desire to learn.

• Should have the Passion for the work.

• Ability to effectively manage multiple project tasks at once.

#LI-DNI

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role, when annualized, is $71,300.00 - $118,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the posi