Guest Service Agent - Residence Inn Bridgewater

Description

Description

Headquartered in Lakeshore Center in Bridgewater, Massachusetts, Claremont Companies is a privately owned and closely held real estate investment, development and asset management firm. Today, Claremont owns in excess of 60 real estate assets consisting of hotels, apartments, retail centers, and office buildings with plans to expand even further. 

Claremont is growing and we’re looking to add a Guest Service Representative  to our team to support our Residence Inn  hotel in Bridgewater, MA. We would love to add you to our team!

Claremont Companies offers a comprehensive benefits and rewards compensation package that includes:

· Competitive Wages

· Medical, Dental and Vision Insurance

· Flex Spending Account

· FSA Dependent Care

· Long Term Disability

· Group Term Life Insurance

· 401(k) retirement plan with Employer Match

· Vacation

· Holiday Pay 

· Sick Pay

· Employee Assistance Program

· Tuition Reimbursement

• Handle requests and transactions of hotel guests.
• Serve as the main point of contact for all guest requests and needs.
• Exhibit courteous hospitality at all times to guests and associates.
• Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
• Administer hotel guest payment policies.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management.
• Post all charges including valet and other miscellaneous charges to guest account.
• Maintain hotel key security system.
• Oversee safe deposit boxes for guests.
• Verify credit cards and balance bank at the end of the shift.
• Run and verify availability report at the beginning of the shift. Update report as needed.
• Review communications log at the beginning of the shift.
• Know and follow the hotel’s emergency procedures in the event of an actual emergency.
• Notify appropriate supervisor immediately of any problem with rooms.
• Check in and check out should be as expeditious as possible.
• Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.
• Prompt distribution and notification to guests of mail.

Requirements

• High school graduate or equivalent.
• Must speak, read, write, and understand English.
• Previous hotel-related experience desired.