Manager, Billing

Make an impact at Goodwin, where we partner with our clients to practice law with integrity, ingenuity, agility and ambition. We are in the business of building authentic, long-term relationships with our clients, who are some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. Our immersive understanding of these industries – combined with our expertise across high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions – sets us apart. Our Global Operations Team – all business professionals of the firm – was named the “Best Business Team” by The American Lawyer.

As the Billing Manager, you will partner with other managers on all aspects of the Firm’s client invoicing and electronic billing, and will be essential in helping achieve departmental goals.  The Billing Manager will have extensive experience in a range of legal billing and will be responsible for leading the Billing team and Sr. Billing Administrators in order to ensure timely and accurate billing for the Firm. Core responsibilities will include commitment to excellence as demonstrated through continuous staff development by promoting and enhancing employee engagement, client service, knowledge, skills and morale.  

What You’ll Do:

• Manage Billing Department and oversee their coordination of staff responsibilities.  Allocate and monitor work assignments to the team.  Oversee and facilitate the annual review process for the Billing Department.
• Manage, train and inspire the Billing team in developing and documenting best practices in the performance of all duties and responsibilities.
• Foster and promote a culture that is inclusive, diverse, equitable, team centric and collaborative.
• Participate in regular Billing Department meetings, monitor billing issues and concerns, and assist in directing the departments to achieve departmental and firm initiatives and goals.
• Establish internal procedures for processing client billing in accordance with Firm policy. Establish and adhere to Billing team ongoing training to ensure compliance and cross functional training.
• Ensure SRA, Hong Kong Law Society, and HMRC (VAT) rules and regulations are met in accordance with international invoices.
• Interact with billing attorneys and secretaries regarding all aspects of billing services and procedures, including following up with partners regarding aged work-in-progress, and communicating with Firm Management, Business Unit Leaders and Business Unit Directors to escalate at risk accounts when necessary.
• Encourage billing attorneys to establish monthly billing procedures and practices.  Work closely with billing attorneys in achieving monthly/yearly Firm targets, while monitoring and securing the integrity of aged work-in-progress.
• Manage month-end close procedures relating to billing and help ensure all monthly billing reports are distributed timely and accurately to Management and billing attorneys.
• Assist in the development of best practices and processes to support billing and electronic billing for the firm.
• Oversee the Billing team during quarterly and annual billing initiatives to ensure Firm goals are met.
• Oversee the Billing team in the coordination of daily and month-end processes and reporting relating to Firm billing and cash postings, prebill distributions, quarterly collection pushes, aged work-in-progress and receivable clean-up, write-down and write-off approval processes, monthly reserve reporting, and fiscal year-end forecasting.
• Respond to high volume of Management, Partner, and client requests relating to billing inquires and reporting.
• Reconcile client accounts as needed and provide analyses when necessary.

Who You Are:  

• Bachelor’s Degree in Accounting or Business Administration, or equivalent.
• At least 3-5 years of related financial management experience in a professional service organization; law firm experience preferred.
• Demonstrate advanced knowledge of financial management and business intelligence systems such as Aderant Expert, eBillingHub and/or various electronic billing platforms
• Team-oriented, proactive thinker with excellent leadership, analytical, and problem-solving skills.
• Skilled communicator with exceptional organizational, interpersonal and customer service skills.
• Ability to manage an employee base spanning multiple geographic locations; domestic and international
• Ability to positively influence high-level/cross-departmental business decisions.
• Manage multiple assignments simultaneously and work in high stress situations.
• Must thrive in a rapid-paced a