Staff Operations Program Manager

PROCEPT BioRobotics is a surgical robotics company enabling better patient care by developing transformative solutions in urology. With an initial focus on BPH, the company’s AquaBeam® Robotic System delivering Aquablation therapy, is the first FDA-cleared, automated surgical robot for the treatment of lower urinary tract symptoms (LUTS) due to benign prostatic hyperplasia (BPH). Aquablation therapy combines real-time, multi-dimensional imaging, automated robotics and heat-free waterjet ablation for targeted, controlled, and immediate removal of prostate tissue. Aquablation therapy offers predictable and reproducible outcomes, independent of prostate anatomy, prostate size or surgeon experience. 
SUMMARY
The Staff Operations Program Manager is responsible for managing an ongoing Operations-centric portfolio by collecting organizational metrics, translating insights from the data, and then recommending organizational improvements. The framework shall include processes and tools for project intake, prioritization, resource allocation, status reporting, escalation, resource conflict resolution and stakeholder engagement.   In addition, the Staff Operations Program Manager must be able to manage complex projects with multiple sub projects.

CORE RESPONSIBILITIES

• Develop tools and processes for overall portfolio in the Operations program and project management team. 
• Collaborate with project managers across PROCEPT to leverage tools and processes already in place and to drive improvements and will be accountable for results, which may impact the entire operations team.
• Train, coach, and mentor personnel within Operations on best practices for project management.
• Maintain a full portfolio view of all major projects that impact Operations personnel including resource allocation, relative priority, and status. 
• Provide stakeholders with visibility and updates on key initiatives.
• Support the head of the Operations PMO team through the annual operating plan process including budgets, standard costs, headcount planning etc.
• With minimal guidance, be able to compliantly create unique processes and/or update processes/systems to improve efficiencies throughout the organization. 
• Be prepared for and support urgent projects related to continuity of supply stemming from product quality issues, supply chain disruption etc.,  and to be able to assess and communicate impact on active projects.
• Develop and share Smartsheet, Tableau or similar reports with the goal to increase transparency and improve efficiency
• Supports the success of project status updates with focus on critical path items, new and updated risks, and mitigation plans.
• Maintains current KPIs for Operations and Quality teams and create new KPIs due to their subject matter expertise.
• The employee may occasionally need to travel domestically and internationally for business.
• Maintains trained status for, and complies with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure regulatory compliance.
• Understands and adheres to the PROCEPT BioRobotics Quality & EHS Policies.

QUALIFICATIONS (Education, Experience, Certifications)

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• BS, MS, or PhD degree in Engineering
• 12+ years of medical device manufacturing operations experience
• 10+ years project management experience 
• 6+ years of program management experience 
• Ability to work as part of a multi-disciplinary team in a small, fast-paced company.
• Ability to balance hands-on detailed tasks and project management/planning functions.
• Strong written and oral communication skills as they require conveying advanced information and persuading several diverse stakeholders/audiences. 
• Ability to use conceptual thinking to understand advanced issues and implications 
• Strong interpersonal skills.
• Needs to have the ability to manage and influence internal and external stakeholders.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• To perform this duty the employee must have the ability to sit or stand at and operate a computer terminal and walk or travel safely within the facili