Senior CRM (Salesforce) Specialist - Sleep and Respiratory Care (Murrysville, PA)

Job Title

Senior CRM (Salesforce) Specialist - Sleep and Respiratory Care (Murrysville, PA)

Job Description

• Senior CRM (Salesforce) Specialist – Sleep and Respiratory Care

  Philips is currently recruiting a Senior CRM Specialist based in Murrysville, PA!  In support of our Customer Relationship Management system (Salesforce.com), you will facilitate the more tactical, day-to-day aspects of supporting, discovering, validating, documenting and communicating business-process-related knowledge through modeling, simulating and analyzing current and future states.

  Your role:

• Integration/migration and reporting elements of CRM using advanced knowledge of Microsoft and ensuring system is configured and maintained to support company business practices.
• Monitor and take corrective action related to the integration of SAP and CRM data; Works on continuous improvement and optimization of Sales Processes
• Positively impact the output of the sales organization; Contribute to the overall functionality of the CRM system by providing options to address sales and marketing needs.
• Ability to write business requirements, user stories, and UAT test documents to advance change requests the development cycle.  Provide in a timely and consistent fashion, routine data clean-up concerning Accounts, Contacts and Activities in CRM
• Produce monthly reports, compile findings, track trends, and develop solutions to enhance the accuracy of the system.  Fulfill data requested by Marketing to perform NPS surveys.  Ad hoc reporting as needed for Marketing and Sales departments.  Assist as needed with projects and other processes within the Sales Enablement Team. 
• Keep complete and accurate CRM user records.  Assist with live and web-based trainings for sales associates related to the system and provides support to individuals using the system as needed. 
• Provides data validation of territories to insure territory alignment with SAP/BI.  Research accounts as needed and provide accurate account information for both CRM and SAP

• You're the right fit if:

• Bachelor’s degree in business, operations, or information systems required.
• Minimum of 3 years working with CRM system(s) and reporting tools; Microsoft CRM OS, SQL Reporting Services, required.
• SFDC Administration Certification highly desirable.
• Ability to demonstrate creativity, business acumen and a combination of investigative and interpretive skills to transform data into a body of knowledge; particularly in the initial data analysis phases of their business intelligence and performance management efforts.
• Experience with SAP business processes such as customer/product master data, BW, Portal, preferred. Demonstrated experience delivering small and large group training.
• Ability to deal with multiple tasks and complex projects. PMI certification, strongly preferred.
• Strong communication, interpersonal and influencing skills.
• Ability to work in a fast paced and changing environment.
• Strong customer focus with a demonstrated ability to manage customer demand, expectations and exceptional service delivery.
• Ability to travel within North America approximately 10% of the time.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

• How we work together

  We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

  This is an office role

  About Philips

  We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our busine